ArtsyReviews of artsy.net

I've purchased $50,000 in paintings over the last several months and yet they won't respond to an email questioning why I have to pay a $100 Fedex charge when Artsy received $650 from me for shipping.

I’m a long time viewer of Artsy and have bought a number of works directly from galleries listed there— never a problem. The one time I have had to deal with Artsy directly tho has been a terrible experience. I bid on a work and won. The CC on file tho no longer was valid, which I didn’t realize, and I got an email two days later saying the payment didn’t go thru and could I update. I did and I emailed them that I had. No response, no new charge. I emailed again and again and again. Nothing. I can’t reach anybody by other means — they seem to have no customer service number and… I’m waiting. I would hate to lose the art but even more so, their lack of response makes me wonder whether I would ever even consider selling through them. There’s no excuse for their lack of professionalism, not in this industry.

I signed my small gallery with this platform in June. After paying over $400 per month and not seeing any movement or interest I wrote to my advisor to cancel me (since they will t let you do it electronically) they did not cancel only keep charging me and ignoring her requests. What am I supposed to do? I’ve cancelled how they said I can and all they do is ignore the requests to terminate. This company is not a good company. I do not recommend them on any level. Dishonest people in their billing department. As of November after declining the payment with my cc the monthly charges stopped and I got a 3 month $1250 early termination bill. I believe this is how the company makes a lot of its money. Have a NEWGallery page in your site. Do anything for the little galleries you are so aggressively recruiting. Good luck to any small gallery trying to get attention on the platform.

no answer on my question, Felt like talking to a chatbot

Artsy.net seemed to be a decent place to list our pieces that were purchased in The past. We were not anxious to get rid of them, but we were interested in moving the funds from those art pieces to another appreciating asset. Artsy did not do a good job communicating or marketing. They undervalued our work(we had others appraise for thousands more) and in turn did not get us anywhere close to what we needed/wanted. We sold 40k of art work for 12k and they acted as if they did us a favor. If you are looking to sell high end pieces, I would recommend finding another auction. We feel sold. Not helped. They wanted a quick buck, and we helped them get it. They completely over-promised and under-delivered. Their resolution? About $500. This does not account for the thousands of dollars we lost on selling with this platform.

I ordered my first work then learned they made a mistake and the work was sold already. They did not unblock my card. Then I ordered another work, second block on my card, then got the message that there was a standard bank decline. And they asked me to order for a third time in another account. That made me really suspicious. Do not recommend to use this platform.

There are a lot of fake reviews here, apparently they pay for fake reviews, because I used this platform and several times I buy something, then it turns out that it's not there or someone else bought it, in general their system is total damage, the report responds quickly but does not do any work, totally inadequate, if you are looking for a serious platform this is not one.

i get no help