ArtsyReviews of artsy.net

EDIT: Artsy have since apologised, explained the situation and offered helpful alternatives. I do appreciate the accountability they have shown. I was approached by Artsy via email asking if I was interested in selling a Banksy print I own (a print I originally looked into selling last year, but decided to keep). After sending an email and a follow up email, three days later I finally received a reply saying that the lady who got in touch with me spoke to her team and they cannot sell the print? Not sure why I was even approached in the first place, and confused why the print wasn't reviewed properly the first time around. Selling this print would mean life changing money for me, I'm not really sure the people at Artsy understand that aspect of art work selling.