ARTSABERSARTSABERS is dedicated to crafting sabers for enthusiasts just like you. Transparency is one of our core values. We invite you to share your genuine feedback on our Trustpilot page. We value your opinion and thank you for being a part of the ARTSABERS community.
ARTSABERS (artsabers.com) has 261 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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The Baba Y.
Dude I already had my first saber from another company but somehow artsabers found its way into my #1 spot they are great quality authentic looking sabers I have two from them right now the Anakin and the maul
Austin J.
Defective product with ZERO customer support. Purchased the Anakin EP3 Neopixel Lightsaber. Within a few days the switch was loose. I contacted customer service and received no reply. Chased again 5 days later and after 11 days still no response. The switch has now come off completely. These products are poorly made and to make matters worse, the seller hides away from any problems. AVOID AVOID AVOID. Don’t waste your money.
Łukasz G.
very disappointed. Customer Service does not exists. my order is in "ready to ship" status for 3 weeks now and there is no way to get in contact with `Company representatives. This is simply unacceptable in XXI century.
Dee “DVD” D.
Product was never received, my son is crushed and Christmas is ruined. They do not reply to repeated emails. Hope to warn other people to stay away from this company.
Tom
Item never arrived. Sent 3 emails to find out where it is and had no reply. Warning, do not give your money to this company!
olivia
The lightsaber wasn’t the problem, the company is. Their customer service is abysmal and out right rude. They clearly don’t have the facilities to handle an influx of customers. After putting a negative review of my experience online, they asked me to delete it by saying “And it would be great if you could remove the bad review from TrustPilot.” They had also left me on read multiple times which I have proof of but they kept saying that they hadn’t even opened my messages which was a complete lie. I had emailed multiple times before this and still got no response, so I resorted to texting them through Instagram which took them about 2-3 days to respond. I’ve never been in a situation like this with any other business and am very disappointed. However, the lightsaber had arrived in good condition. It’s just unfortunate that the customer service and attitude of the company is not appealing at all.
Laura
Update: the products arrived today, but the waiting time was very high (despite the fact that they advertise a fast shipment). Strongly suggest that they start answering to customers queries on time and inform about the realistic estimated time to deliver. If I would have placed the order begging of December, and not middle of November, I wouldn’t have had presents under the Christmas tree this year .. I have placed the order 1 month ago (with delivery in Denmark) and no sign of the products! If I track my order using the order number, I don’t find any details of my order! Luckily I have the initial purchase confirmation mail as a proof. They don’t answer to web messages, mails or Facebook messages!
Hades
My order came a bit later than I was expecting, well packed and the product quality was much better than the pictures, absolute recommend 10/10
