Artizan Joyeria Reviews | Read Customer Reviews of artizanjoyeria.com

Artizan Joyeria Reviews | Read Customer Reviews of artizanjoyeria.com

Artizan Joyeria reviews

212 approved reviews, newest moderated first

Dalia M.
Jul 25, 2023
Obsessed
I’m obsessed with the jewelry I’ve gotten from you and get so many compliments every time I wear your necklaces and bracelets!! Will definitely be ordering more!
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Dawn K.
Jul 25, 2023
I love it!
I received my necklace quickly, it was packaged beautifully and exactly as shown in the photo. I love it.
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Kelly B.
Jul 23, 2023
Never arrived, company didn't actually care if it did or not.
I was super stoked to get my order. I ordered at the beginning of June. I was hoping to wear the piece for my birthday, my husband's birthday, kids graduation, and my anniversary. Looking at the tracking it spent a month going to different areas in Miami for a month and then stalled and said it left the depot was on its way to destination. Daily I would check and I would get the same message and only the date would change. I sent and email and the original person I spoke to said it looks to be moving but if it didn't arrive in a could of days reach out and they would sent a replacement and actually said "I hope they didn't lose it". I was happy knowing that something would be done. I waited a week and messaged again. This person basically said we see it moving, wait. So I waited again for another week or 2. At this point I am less then a week away from the last event I was hoping to wear it, and had to get a refund because they seemed to have 0 interest in sending a replacement. As it stands the package is still in transit, I am sure never to arrive. I am so dissapointed as I thought the piece was stunning and I was very much looking forward to it and had intentions of buying the other necklace it tends to be paired with. I will not be ordering from them again.
Response from Artizan JoyeriaJul 27, 2023
Dear Kelly, We are incredibly sorry to hear about the trouble you've had with your order and we sincerely apologize for any disappointment caused. It is always our mission at Artizan to ensure our customers receive their orders promptly and without issue, and it's clear that we've fallen short in this instance. We acknowledge your frustration about the delayed package and the communication issues. We regret that we weren't able to provide the quick resolution. We understand your decision and are deeply sorry to lose your trust. Please know that your experience has been taken very seriously and it will be used to improve our systems and customer service approach. In any case, please rest assured we always offer 100% no questions asked returns and exchanges for up to 30 days. And we would always refund an order that is not delivered… but as a small company, we were asking you to wait in hopes that the original order that was actually shipped only 2 days after the order was received, would be delivered. Again, we are very sorry… and as you know, your order has been fully refunded. Thank you. Artizan Joyeria Customer Care
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Heather B.
Jun 27, 2023
Hello everyone….I ordered Coin ring Silver
Hello everyone….. I’d like to let people know out there … looking for the Beautiful jewelry… Probably, wondering is this good quality…. or is this going to be right size…. I am posting on this site to tell everyone wondering this jewelry . Yes! size is exactly right . Like a your Ring size . I have been wearing in shower or washing the dishes (sometimes) or simply just washing my hands. It didn’t turned tarnished. I ordered coin ring size 6. The ring is so cute and looks even more elegant looking with coin dangling. I am wearing all different out with my Coin Ring. I Love it Very much! Try it! You will Love it 🫶🏼
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customer
Jun 26, 2023
Perfect Mix
The product I received is top quality, exactly what I expected. The Herradura mix necklace layers perfectly with my other necklaces. I had a customer service issue - I purchased the wrong color and it was addressed in a very timely manner with personal attention.
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Cynthia
Jun 26, 2023
Great Jewlery
I have never seen a product more beautifully wrapped when delivered! I didn’t even request it as a gift! And the jewelry is amazing. Have ordered twice now and will continue.
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Fatima M.
Jun 24, 2023
Unreliable
Terrible service. I was soo excited to receive my order which I placed on June 1st and was to be shipped on 12th. I was fine with that because it would arrive for when I needed it. But now it's the 24th and it says it will be SHIPPED on the 30th. When I tried to contact customer service I never even got a response or acknowledgement. Would not recommend anyone to buy because of their unreliable service and products.
Response from Artizan JoyeriaJun 26, 2023
Dear Customer, We are terribly sorry your experience hasnt been 100% as expected. The item you ordered had been ion back order for a while... and although it was expected in on June 12th, it was delayed from our factory. We finally received the item on June 23rd and shipped it out on that same day. You can track you order on the email you received but please rest assured your item shipped on June 23rd (please make sure the shipment notification didn't go to junk mail)... only a few days after the expected ship date. We are truly sorry for this delay and any inconvenience this may have caused... and we truly hope you enjoy the ring. We truly work hard to make product people love and try to offer an excellent customer experience. We are truly sorry this hasn't been the case with you. If you have any additional questions, please remember you can always reach us via email at [email protected] or by phone at +1 786 400-2232 (10 am - 4 pm EST Mon - Fri). Thank you, Artizan Joyeria Customer Care
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Leslie R.
Jun 15, 2023
wrong bracelet
wrong bracelet. I wish I would of read the reviews on Instagram first before purchasing. Ppl stated that they didn't recieve their refunds, or product was cheap. Now I'm stuck with an item I didn't order.
Response from Artizan JoyeriaJun 15, 2023
Dear Leslie, We were disheartened to read about your experience and are truly sorry for this. We strive to ensure that all our customers have a positive experience with Artizan Joyeria, and it is disappointing to know that we have not met your expectations on this occasion. We understand how frustrating it must be to receive an item you did not order, and we want to assure you that we are here to rectify the situation promptly. Please make sure you are reaching out to us at the correct email: [email protected] for swift assistance. We aim to respond to all emails within 24 hours; if you haven't received a response, please do check your spam folder, as occasionally emails might be directed there. Alternatively, our dedicated customer care team is available to talk at +1 786 400-2232, from 10 am to 4 pm EST, Monday to Friday. Please know that your satisfaction is our utmost priority. We would never want a customer to keep an item with which they are not 100% happy. Our policy is to always offer a full refund within 30 days if customers are not entirely satisfied... no questions asked. We genuinely appreciate your feedback, and we are here to make things right for you. Warm regards, The Artizan Joyeria Team
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