Artizan Joyeria Reviews | Read Customer Reviews of artizanjoyeria.com

Artizan Joyeria Reviews | Read Customer Reviews of artizanjoyeria.com

Artizan Joyeria reviews

212 approved reviews, newest moderated first

Sasha A.
Apr 10, 2024
Beautiful, stylish and versatile
Beautiful, stylish and versatile jewelry! Love the style and the shopping experience. Definitely buying again.
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Andres C.
Apr 10, 2024
My mom and sister favorite brand
This is my go to store whenever I need to gift any women, love how they are shaking things up in the jewelry world
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Stefany G.
Apr 10, 2024
Love Artizan jewelry
Amazing jewelry and costumer service. Outstanding presentation and they look no different from the real thing. The quality is amazing. I will continue to purchase from their modern and original collections.
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Lucia W.
Apr 10, 2024
I ordered the layered necklace
I ordered the layered necklace. The two shorter ones were the same length and didn’t layer like the picture. Tried to send it back but never got an email with an invoice number. Called several times. They never answer.
Response from Artizan JoyeriaApr 10, 2024
Dear Lucia, We are deeply sorry to hear about your experience with the layered necklace you pruchased and the challenges you faced with our customer service. Please accept our sincerest apologies for any inconvenience this has caused you. We want to assure you that customer satisfaction is our top priority, and we are committed to making this right. As part of our commitment, we always offer a 30-day no-questions-asked return policy. Our team has already responded to your request via email with a return label for a hassle-free return process. We understand the importance of receiving the product as expected, and we apologize that the necklace did not meet your expectations. You are absolutely entitled to a return for an exchange or a full refund, as per your preference. Please check your email for the return label and further instructions. Additionally, our customer service team will be reaching out to you shortly to ensure this matter is resolved to your satisfaction. Once again, we apologize for the inconvenience and appreciate the opportunity to address this issue. Thank you for bringing this to our attention. Rest assured, our only interest is to make this right. Best regards, Artizan Joyeria Customer Care Team
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Leongah G.
Apr 5, 2024
Worst customer service ever
Worst customer service ever. Ordered a bracelet which never came. Only after bugging them repeatedly for weeks did I get a response saying oh sorry it’s sold out. Then like an idiot, I ordered a necklace and paid for expedited shipping in 1-3 days. Did not receive it. They returned the 10 dollar shipping fee but have yet to see the order even leaving the warehouse? What kind of fly by night operation is this?
Response from Artizan JoyeriaApr 10, 2024
Dear Leongah, We are truly sorry to hear about your disappointing experiences with our service. Please accept our sincerest apologies for the frustration and inconvenience this has caused. It is never our intention to provide anything less than exceptional service to our customers and are terribly sorry this hasn't been the case with you. We understand how important it is to receive your orders on time, especially when expedited shipping is selected, and we deeply regret that we failed to meet your expectations and our own standards. We take your feedback seriously and are committed to making this right. Our team will be reaching out to you directly to address and resolve the issues with your orders, ensuring that you receive the quality service and products you expect from us. Once again, we are very sorry for the inconvenience you have experienced, and we appreciate the opportunity to correct this. Thank you for bringing these matters to our attention. Best regards, Artizan Joyeria Customer Care Team
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Claudia O.
Apr 4, 2024
Arrived on time
Arrived on time. Great quality!
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Consumer
Apr 2, 2024
"Very good experience with Artizan
"Very good experience with Artizan, the products are of very high quality, recommended 100 percent."
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Danice T.
Apr 2, 2024
Love all my pieces of art and I sent…
Love all my pieces of art and I sent back the ring just because run extremely small then I requested the same in gold and size
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