Vanesa G.
I haven’t received my Orba
I haven’t received my Orba. It’s been 11 months since I supported them via Kickstarter. Free travel case buying in your web at the moment? And what about your first supporters? Also, you don’t answer mails and tracking number status doesn’t change.
Response from ArtiphonDec 1, 2020
Hey Vanesa, thank you for pledging on our Kickstarter campaign, we really appreciate your contribution to help bring Orba to life. It has indeed been a year since we started our campaign, which is why it seems you've been waiting that long. If we haven't responded to your email please send it again and I will be on the look out for it, since I'm unable to search your email from the information given here. Tracking has been a bit crazy for most couriers right now, this has also been frustrating for us as well. We're doing everything we can to make sure tracking information is updated and accurate. I also just want to apologize that our Orbas allocated for Kickstarter backers have not landed before we started taking orders on our website. The pandemic has thrown a major wrench in our timing with these logistics, and we're doing our best to push every Kickstarter Orba out ASAP. Please send us another email and I will do everything I can to make sure your tracking info is accurate and your Orba gets to you as quickly as possible. Thanks, Vanesa.



