Artifact UprisingReviews of artifactuprising.com

We worked hard to make the deadlines to create a 60th Wedding anniversary book that would be presented on a Sunday. We selected a format with a four day rush turnaround, submitted six days ahead and paid for rush. We were quoted a ship date that would ensure on time delivery during the week. Then …. The book never arrived. We checked the status and it hasn’t even shipped. No notifications from customer service. No ability to talk to an actual human representative. No means of recourse. Nothing. The entire family worked on this book for a once in a lifetime occasion. Artifact destroyed that moment. Please don’t trust them with anything important to you.

I just received my 3rd photo book - the first 2 had print errors and the 3rd book is exactly the same. This is a wedding photo book that I spent over 80 hours creating and they don’t take the time to proof it before they ship it. EVERY full bleed page has a white margin down the side of the page. My question is if you can’t print to these specifications why is it an option on the layout? I submitted photographs from our professional photographer so it isn’t a quality issue with my photos. Their customer service team has been very responsive but they keep shipping the same book and do not fix the errors.

I paid over $400 for a wedding photo book and have yet to receive it, despite being promised it would arrive by Christmas. Not only are their website's guarantees clearly not attainable, but their customer service is a complete letdown. Ignoring emails and making customers feel unimportant defeats the purpose of stating that we are a top priority, and I find it completely inexcusable. There is no way to reach them via phone and they've been unresponsive to multiple emails. I would NOT recommend this vendor.

I took days to assemble a photo book as a special Christmas gift and finalized the order well before the artifact uprising Christmas deadline and OF COURSE it won't get here on time. Website says 3 days for production and 10 days later it's still stuck in production status. 90% of these purchases are gifts! Buyer beware, they won't get it to you by that special milestone. Extremely disappointed.

The holiday cards we ordered are so flimsy they all bent in the mail and seem cheap, especially for the money. I went to the website to leave a review and what do you know? The "leave a review" link (which you have to google to find) takes you nowhere. One star for the product, no stars for downright sneakiness.

Unfortunately, I’ve had a very bad experience and would not recommend. On November 8 I submitted an order for holiday cards. I received an envelope on Nov 14 and it was completely empty. I immediately reached out to AI and they assured me they would resend the order. I have been checking my tracking and have been assured by their rep that my order is on the way and should soon be received. I reached out again today because the package still hadn’t been picked up for 5 days and finally the customer service rep informa me that my order was lost on the dock so they are reprinting and shipping my order. This is now the 3rd time we’ve had to do this. It seems that they are very disorganized and unreliable and I would be very hesitant to recommend.