First the interface doesn’t allow for easy upload, it took 30 minutes to try and upload the photos. Then, once it was finished, it wouldn’t let me check out.
FK
Flo Kamil D.
THE WORST CUSTOMER EXPERIENCE
On 6/1/2024, I placed my order with Artifact Uprising.
It was a big order in every way.
It was my best friend’s 60th birthday and after a ton of thought I decided that a Coffee Table Picture Book was the best idea.
I decided to use Artifact Uprising – BIG MISTAKE!
After weeks of reviewing and editing over 400 pictures, I created two 12” x 12”, Leather, Signature Layflat Photo Albums, 80 pages each. The total order cost $1,515.96.
When I placed the order, the site confirmed:
Estimated Ship Date:
Friday, June 7
I paid for Next Day Shipping, so I planned to gift the books to my friend on Saturday, 6/8/2024.
On 6/7 my order status was not update, so I emailed and left phone messages for
AU Customer Service. All customer service is on a call back or email back basis – there is no way to get in touch with customer service – VERY FRUSTRATING!
On Sat, Jun 8, 2024, at 6:58 PM I received the below response from Artifact Uprising:
Unfortunately, we won't be able to ship out your order before it's production time. The Signature LayFlat takes 8 business days in production, since the order was placed on June 1st it is expected to ship out on June 12th and be delivered on the 13th.
I appreciated the explanation but was surprised that they did not apologize for or explain why the initial information that the site provided to me was wrong and never updated.
My last chance to gift the books to my friend before she went away for the summer was Friday, 6/14/2024. So, this week I have been frantically trying to contact anyone at Artifact Uprising in any way to get an update on my order status. I sent emails and left phone messages every day.
Finally, I received a call back on Friday morning, 6/14/2024.
The woman who called told me that my order would be shipping that day, Friday, 6/14/2024 and because I paid for overnight shipping I would receive it the next day, Saturday, 6/15/2024. I asked for her to confirm our conversation with an email. She guaranteed that I would receive an email later that day confirming that the books are shipping to me Friday, 6/14/2024 and would be received the next day, Saturday, 6/15/2024.
Saturday, 6/15/2024, has come and gone. I have NOT received an email about shipping, I have NOT received the photo books, and according to the site, my books are still In Production with an Estimated Shipping Date: Friday, 6/7/2024.
At this point, I am not surprised, but I am very disappointed, I question the validity of the company and I question if I will ever receive my photo books.
This project was very important to me. I spent a lot of time and over $1500 creating a meaningful gift for my best friend’s birthday. Artifact Uprising ruined what should have been a very special exchange. And what’s worse – they don’t seem to give a damn.
I do not know what else to do except to WARN EVERYONE OUT THERE:
DO NOT USE ARTIFACTS UPRISING!
THEY LIE ABOUT PRODUCTION TIMES
YOU CANNOT GET IN TOUCH WITH CUSTOMER SERVICE AND WHEN THEY FINALLY ANSWER YOU, THEY LIE SOME MORE!
ABSOLUTELY, THE WORST CUSTOMER EXPERIENCE THAT I HAVE EVER HAD!
TI
Tia
THEY RUINED CHRISTMAS..
THEY RUINED CHRISTMAS... I sent $5000 on phonebooks for my husband for christmas... the first two books I made (I made them first because they were most important... three weeks ago to be exact) are not coming in time... AND YOU CANNOT GET THRU TO THEM ... They sent an email telling me this (not even a phone call) and offered a $25 gift ... I spent $5000... not to mention I had gone back and forth by email prior this week to make sure they would be arriving and they were PROMISED
I cannot warn you enough... if your book or project is important... do not use this site.. there are others with the same quality that actually care about their customer
WM
WM
Nightmare interface, zero quality assurance
The quality of the printing, binding, etc. is very good - as you would expect given the price. My negative review is based on the terrible quality of their editor interface. It crashed innumerable times while I was designing my album, and trying to edit/format text on the cover was nearly impossible. You can generate a digital proof of your album before you order, but it’s not an accurate representation of what your printed album will look like. And customer service does not really try to help. Wouldn’t recommend this site to anyone.
DG
D G.
I will use Framebridge from now on
I ordered two photos for my dad in Northern Ireland using an address in the account app that I had used previously with no problem. I ordered him two frames for his birthday and when I hadn’t heard a shipping confirmation I emailed to ask why not. I had very curt emails from Tristan saying it’s because I used the United Kingdom in the address and not Northern Ireland. 1. This worked before so not sure why it doesn’t work now. 2. Why take so long to clarify?
3. Would a quick google from the customer service not resolve the address issue? Or they can’t be bothered to retain customers? Never again
AM
Alexandra M.
AVOID
If you are even considering using them, avoid them at all costs. I ordered my engagement album from them to use as a guestbook at my rehearsal dinner. The first one they sent me was terrible. Pictures were not centre, quotes we included were not printed properly or cut off, ink stained on nearly every page. They sent a replacement and it’s somehow even worst, quotes completely off centre or not even printed on the page but overlapping with my photos.
CS
Christine S.
No Quality Assurance and Horrible Experience
My photographer used this company to design and print my daughter's 1st bday photo book. I paid them an extremely high price to print the album. After a mistake on the album cover on the first book, they printed it again and charged me a discounted rate. The second book was the same as the first with the exact same errors. They then shipped a 3rd book which somehow had glue on a couple pages causing them to stick together and rip. The 4th book that arrived was finally ok. This company prides themselves on quality and producing high end products. This was the worst company I have ever worked with. No attention to detail, no quality assurance, horrible customer service and no money back after hundreds of dollars were spent. I should not have had to pay for the album at all after all the mistakes that were made. I never received any money back. DO NOT USE THEM.
SA
Sarah
Messed up printing
Consistent issues with misaligned/crooked printing. I wish I’d read the reviews here before ordering. They sent a replacement photo book but it had exactly the same issues. What a waste of money.
