Artful HomeReviews of artfulhome.com

I called customer service to find out why my order hadn't shipped ten days after it was placed. The rep was filled with excuses. First excuse was that the merchandise was held up in customs due to "the tariff debacle". I responded that I would contact my credit card company to dispute the charge because they were charging for merchandise that they did not have in their possession. Her next excuse was that the merchandise was received but had to be inventoried. To cut to the chase, by the time our call ended, the rep determined that the items were ready for shipment and provided a tracking number. I have every confidence that if I hadn't called to inquire about the order status, my items would still be languishing in their warehouse. As I explained to the rep, they made a sale, not a customer.

Due to the reviews on Trustpilot I cancelled an order of beautiful wall art pieces. I reached out to one of the artists directly and she assured me that I would be satisfied with their service. She was right! I placed the order and quickly received 5 beautiful works of art. I can't speak to the quality of their clothes but I can positively vouch for the artists they represent.

I am sad to write this review because I think this site has really interesting and fun clothes. But I am still waiting for two items to ordered in July. I have written them asking for status, but they didn’t respond. I imagine this delay has something to do with the tariffs and related problems with supply chains (thanks, government!), but they need to be upfront about it. Too bad.

(1) They shipped me the wrong item. (2) Their "returns" website kept shifting my return to an exchange. (3) When I finally arrived at a screen that lets me request a refund, they charge me extra fees for their mistake. I shouldn't have to pay extra fees when the only mistake is theirs.

I will never do business with Artful Home again. I ordered a pair of pants on April 12th and finally received them on July 15th. It took over 90 days to fulfill the order - which is absolutely unacceptable from my perspective.

The last 3 orders I placed with Artful Home were not shipped for nearly a MONTH after I ordered and paid for my items! They provided a tracking number, but the packages still had not actually shipped for 3 weeks or more. I finally called to cancel two orders, but they shipped one item anyway, after I had cancelled it. The merchandise is very nice, expensive for what you get, but unique and good quality. I don’t understand why their shipping is so unreliable.

I placed an order with an expected shipping date 10 days out. I was immediately charged the date of the order, on my credit card. The expected date came and went with no contact. I contacted them and c.s. got back to me quickly to apologize and say the order was delayed with no expected shipping date. It did arrive 2 weeks later. In the meantime I paid the charge card bill weeks before receiving the goods. This may not be acceptable for most people and made me uncomfortable. Most companies don't charge you until they ship you the merchandise.

Before explaining my low rating, I want to say I've been a frequent Artful Home customer for well over a decade. My home, my closet, the holiday decorations in my garage, and even my yard are full of Artful Home treasures. Lately, though, everything has gone downhill. Not the products. Just the customer service. I've ordered a dress for a summer wedding twice, believing it would be shipped in time, only to be disappointed. I should be able to trust what is published on the website. I used to be able to see the anticipated ship date on my pending orders, but I can't anymore. So, I'm flying blind unless I sit on hold waiting for a customer service representative. I will always continue supporting artisans. But I'm just not sure doing business with Artful Home is worth the aggravation any longer.