Sven P.
All is well when it ends well
Overall, we are happy with the outcome. It took over a year to go from order to installation due to supply chain issues. There was also some confusion and conflicting information regarding the kind of door and wall needed, and we ended up with a suboptimal solution that was probably not required. Once the elevator was installed, we had to have it serviced twice because it stopped working. The good news is that the company was responsive and managed to send a team within days to fix the sensors. It now seems to work fine, and we are hoping that it will continue to do so for years to come.
Response from Arrow LiftJun 12, 2024
Hi Sven, Thank you for sharing your detailed feedback. We're pleased to hear that you are happy with the overall outcome and that our team was responsive in addressing the issues you encountered. We appreciate your patience during the delays and any confusion regarding the installation requirements. We strive to ensure our products meet high standards, and we're glad that your elevator is now working fine. If you have any further concerns or need assistance in the future, please feel free to reach out. We're here to help and hope your elevator continues to serve you well for many years to come. Best regards, The Arrow Lift Team