Aroma360Reviews of aroma360.com

Horrible. I paid $420. Never heard back from them. Total scam.

This is the absolute worst company I have ever dealt with. Their customer service is non existent and besides an online chat option or email, which they don’t respond to, there is no way to contact them. I received a defective product and an oil that was not the size ordered. I initially wanted to remedy the issue; however now all I want to do is return the items ordered and stop the subscription I initially agreed to. Now I’m waiting to see if they “approve” my return in order to get a label for return. My credit card company will be contacted today to stop any further withdrawals should they attempt to take money for a subscription I no longer have use for or want. My advice is run don’t walk from aroma 360. Any company without a phone number is a red flag. All I can say is lesson learned but hopefully it will prevent someone else from making a grave mistake. I will also be contacting the BBB regarding my experience.

Complete scam. They told me if I signed up for reoccurring oils I would get my system for free. I then got hit with a bill for $4,000 with credit card of reoccurring fees for 36 months. I’m trying to cancel and speak to someone about this but no one returns my calls or emails. This is complete fraud.

TERRIBLE CUSTOMER SERVICE I am very frustrated with this company. The shipping fees were not made clear to me in the order (the cost was 3 times the price of the oils! (€150) ) and I went to cancel it within minutes of making the order and my request was completely ignored. I have tried to cancel my order online in my account but the system gives an error. The company is completely unresponsive. I was looking for a nice smelling product but I got a bad smelling company.

I have been trying to get a refund and cancel my order that has not processed for over 3 weeks now and no one will respond to me! They have taken over $800 and have not fulfilled any order! All we want is to cancel it and get our money back!!!

The worst company I have ever done business with. The custom service is horrible and they do not respond to any emails you send. I only got resolution to my problem after I made a BBB complaint and threatened to complain to the Florida Attorney Generals department of consumer complaints.

RUN!!!! FAR FAR AWAY!!! I typically research everything, yet for some reason, I did not before purchasing from this company. BIG mistake. The reviews regarding customer service are not exaggerated. When I have been 'lucky' enough to get an associate, they have offered everything but customer service. I can't speak regarding the product as its been over a month and I've yet to receive my order.

I would give them ZERO STARS if could! I’m so embarrassed and angry I referred them clients. I signed a contract and we were duped. Once I signed, the communication and customer service disappeared. I sent countless emails and was passed through 3 different reps In 3 months. I have had missing orders, multiple beyond late orders, passive aggressive/ no answers to multiple questions I’ve been asking. Suddenly, the customer service number has been taken away and nowhere to be found so you cannot even speak to a real life representative. I referred a friend and she has the same complaints and now I’m sad and embarrassed that she’s going through this. I would avoid this company and any contract at all cost. I don’t know what the hell they’re doing over there, but they certainly are not doing their job!!! Good luck finding a manager because he was just keep getting past to a different rep with no resolution. RUN!