Armstrong SteelReviews of armstrongsteelbuildings.com

We wish we had known we needed a different type of foundation before we had ordered this as we already had a stick built foundation set up. As of yet it hasn't been erected. We are trying to sell it but haven't been successful with that either. If you know anyone that can use this 30' x 50' steel garage with 3 doors, they can get a heck of a deal.

Sales people tell stuff that is not true, then they sent 2 beams that were the wrong length, which cause extra rework. They did send replacement beams approximately 18 days later, which caused about $1000.00 more labor and equipment rental costs, but they would not reimburse me for them. Also there customer service was very poor. It would take 2 to 3 days for them to get back to me, if they got back to me at all. Only one person at Armstrong was helpful and curtious the rest had horrible customer service. I will not purchase my next building from Armstrong again or recommend them to anybody.

Your product is great. I do believe that I was taken advantage of engineering and cost as I was not familiar with metal building construction. I was told by several people here in Louisiana, that the roof was way over designed....had twice as many purlings.....the insulation was labor intensive...thus costing more to use. Had to buy more to save cost. And project manager and others would not answer a question or acknowledge an email and made me feel like I was just a pest when i was getting hammered on this end by contractor and workers. I thought i would be saving money by going this route, but, ended up spending much more. I am over 70 yrs. old and no longer have income. I was hoping to have a little padding for next few years. That is not happening. I wish project manager would be more upfront about "must haves" and "don't needs" with those of us unfamiliar with product. Because IT IS A GREAT PRODUCT, made here in USA!

I was pleased with the timely ordering and delivery. The quality of the materials was what I expected. The drawings were easy for the contractor to read and assemble the building. To be completely fair the service after delivery left a lot to be desired. There was an engineering certification requirement to my plans that Armstrong did not include, and would not add after the sale. I had to get a second engineer to draw new plans for part of the building to certify it. There were 2 pieces of trim missing. The timeline from delivery to inventory was not met due to my contractor being on another job so I would have been responsible for the cost plus freight (over $1500.00).

The Armstrong crew did an awesome job converting my ideas into reality. I received the exact building I wanted at a great price. Keep up the good work.

Worst customer service ever. I initially had contact via phone then the company representative separated from company and I wasn’t notified until I repeatedly tried contacting them. Then the worst customer service ever was experienced when the process was finally explained to me because my initial contact was just rough sizing to lock in price before the yearly increase note at this point nobody ever came out to physical location to discuss design options costing etc.. then after handoff everyone I heard from the Armstrong company gave me the stipulation of deadlines or I would not get quoted price. The erector they referred me to without liability was the worst and after multiple delays ended up with another who did a acceptable job but during all this time Armstrong by forcing me to do it to there schedule the product was placed on the site on the ground and by the time got erected it had dirt debris and surface rust due to the cheap protection from Armstrong.If they would have been cooperative with me and delayed delivery to when site was ready the quality overall would have been a better experience. I will never ever be doing business with Armstrong again and when asked by interested parties who have seen my building from street I 100% tell them NEVER do business with Armstrong

The building came out pretty good, but the sales process was not truthful, and the project manager is really only there to up sell additional items the sales person either left out, or did not explain proactively. The building had two brackets miss installed and they did not react fast enough to keep the building on time and progressing with my contractor, This caused one vertical post to be angled, and the other to be cut off and rewelled with out their help. They say they will help with the permitting process, they we no help to understand that process just provided signed plans, but that was not what the sales person said, he said they provide the plans and help walk me through the permitting process, not true agIn Overall I did not put the Armstrong placard on the building, and would not go back for a second building

Roof girt material was shipped in incorrectly delaying construction by 3 months. Finally got the material which was purchased 30 miles from my location. Horrible lack of concern for my delay. No way I will recommend them based on the material issues. The building and instructions were fine. Tell Armstrong Building to KMA.