Armadillo Home SolutionsReviews of armadillo.one

We just bought a premium Armadillo home warranty on a house built in 1960 we purchased. The AC was functional on the inspection day. 28 days after the closing date, the central AC condenser broke on a day with max temperature of 98F. I filed a claim that requires a $200 fee. The Armadillo representative asked me to provide the report of the inspector showing that the system was working before the closing date. I provided it. Initially they provided a AC tech that when I tried to schedule the repair, told me he did not work on central ACs. Then I suggested a company recommended by the company that inspected the house and started an 3 way phone call with the Armadillo claim representative and the second AC company. Initially the company refused to work with Armadillo. The Armadillo representative offered to provide an Armadillo corporate credit card covering up to $500. The AC repair company came and replaced the condenser capacitor that was burnt and we have a working AC, although it does not bring the temperatures to the goal set and charged $480 to the credit card on file (this means Armadillo covered $280 after the $200 fee they charge). The AC company suggested further diagnostic evaluation of the compressor and perhaps its replacement. When I contacted the company, they told me that they will only cover further work until the AC stops working completely. I decided to take a break of the phone and the claim was closed. This is is suboptimal and creates extra work for me as a client, as I now have to either file a new claim for an AC that does not work fully or wait until it breaks down. It seems like Armadillo strategy is to make it so hard for clients that they desist on claims.

Took a month before they came to my house to repair my AC compressor, then they bill my insurance people and said they did the job. And never did it. So when they come, they repaired it. But left everything behind, NOW I had to pay someone else to remove this big air compressor from my property. That like paying double, thinking about going back to AMS more but less hassle.

This was a fantastic resolution to an otherwise terrible ordeal. Our dryer was toast, but the repairman was pleasant and knowledgeable, and got it working at full capacity again.

Great customer service and communication

The armadillo team has been fantastic. Very responsive and courteous at each interaction.

Since we bought our duplex a year ago, we had a water heater break, a fridge and one two of our cadet heaters. We chose our own contractors because we live in a rural area and Armadillo was super responsive in reimbursing our claims! The outcome was amazing. I think a lot of people who leave negative reviews here don't realize that they can select their own contractor, which alleviates a lot of the waiting in smaller towns or in emergency situations.

I have not found a better company and Lisa was GREAT; answering all of my questions...and there were a LOT! No other company has a $7500.00 coverage level! NO ONE! They also cover generators and a weird and rare heating system! The $200 deductible at the Premium level was a surprise. At the standard level, it is just $70 or $75. I will likely be with them for years!

Fast and efficient.