ArhausReviews of arhaus.com

Purchase dining table. Within 6 months the top is splitting. The table was purchased when on sale. They are saying it is discontinued, but not when I call sales. They want to give the purchase price as a credit only. They do not have any tables they are less the 3 x the cost of the one i purchased.

This company makes promises that they will not keep. They do not return phone calls that they say they will return. The salespeople will have nothing to do with your concerns after they take your payment. Do not trust them.

Second couch failure in two years. Horrible customer service. Third party furniture repair company is pro Arhaus meaning no reasonable person could determine a root cause of a couch leaning was due to a pillow. If the couch can’t hold a pillow then should a person sit on it. Give me a break,

Dette er ett scam selskap som bare lurer større å større beløp av deg .

I had a very disappointing experience at the Arhaus Loft store in Stafford, TX. I was in the store yesterday, sitting on a piece of furniture and speaking with my sales representative about purchasing it when another sales rep suddenly came over and placed a “sold” sign on it, saying another customer was ready to buy. I found this extremely unfair and unprofessional — especially from a store that presents itself as a high-end furniture retailer. The manager, Mark, made the wrong call by not giving me priority, considering I was actively discussing purchasing the piece at that very moment. His response — comparing the situation to “HomeGoods” and saying it’s first come, first serve — was completely out of line for a brand like Arhaus. This level of customer service does not reflect the quality or professionalism one would expect from a high-end store. I left feeling undervalued and disappointed.

Arhaus charges too much interest. I failed to pay my reoccurring balance interest free on time by mistake. I knew I would get charged the interest on that purchase at that time. What I didn’t know is that after I had made huge payments to Arhaus for the remaining purchased balance that they would continue to charge interest on the interest they had already charged me. Highway Robbery!! I called them to ask why they are charging me interest on interest. Reply: it’s in the contract that I signed. That may be the case but it’s wrong!!! I will never buy anything from them again and I have bought a many items from them.

Very poor customer service. Refuses to unsubscribe my contact details. Poor environmental and sustainability practices.

We decided to invest in a nicer couch for my family. After having multiple back surgeries and needing something more comfortable we began shopping around. We settled on the Arhaus, Coburn 3 piece motion sofa. With the way the craftsmanship is described and quality is marketed on their website I had high hopes for this to last a long time in our home. After spending $6,000 on a sofa I’ve never been more disappointed in my life with a furniture purchase. The tag on the underside says made in China and after just two years the couch has become the most uncomfortable, unsightly piece in our home. The cushions barely held up after a year and a half. You basically sit on the frame and can hear the wood creak when you move. I am honestly blown away by the predatory sales tactics of Arhaus and lack of honoring their product’s quality. Reading into the website and warranty information it’s very clear they knew exactly what they were doing to cover themselves for each and every part of their product. The verbiage is written just exactly to the point where nothing you as the customer are experiencing will be covered under their “promise of quality”. There is no customer review section across their website, which should have been a red flag for me before purchasing, as now I know very clearly why. I highly disappointed and take this as a life lesson from a giant corporation that I expect was great at one point and has resorted to shoddy sales tactics to market their underwhelming, cheap foreign furniture. Needless to say I will never spend another cent at Arhaus.