ArhausReviews of arhaus.com

So I ordered the Beale sectional. Within two months we started to hear a click every time we sat down. I let it go for another two months. I thought the sectional metal connections were just clicking. Concierge service was good. They offered to replace or repair. Worried the color of the fabric wouldn’t match I opted for repair. The repair guy from a private compnay told us the sofa wasn’t made correctly. The repair held for a week and then I had to call back. By the time customer service got back to me I just asked for a refund. The sofa is under warranty. They offered me a credit…. Getting the furniture I ordered from the credit has been a nightmare. I gave up on secontionals from them. So I ordered two sofas and an ottoman. Since I no longer had a sectional the ottoman and an additional cocktail table were needed to balance the room…. Since my original order they have had to change my ottoman fabric choice multiple time because what they have in the store doesn’t really exist….. I asked them to call every time I was forced to “choose somthing else” fabric and they assured me all was good. I started my original order with Arhaus April 2021. Even with the VP of the company getting involved the people in the store just can’t get it together. Now I call to check on the status of my order and they’re just irate and insist that it’s not taking that long. Are they kidding?!?. Unfortunately I have ordered so much furniture from them to all coordinate in the house. having some of the pieces and not all is a logistical nightmare. I’m at the point that they either take it all back and refund ALL of my money or get me the final pieces I have ordered. Very honestly I have decorated houses many times. Their furniture is nice. But I wish I had never started with them. When the new sofas were finally delivered and the old were picked up, the delivery guy said this was common. That the sectionals from them never hold up and the new sofa I had ordered is much more sturdy. Not sure if this helps anyone but at least I know it’s not just me no matter how poorly the sales people in the store treat me

I placed an order for a new sectional and two leather chairs in December! Was told would be in by late March early April. April arrives and I call mid way through and was told may 8th. Called on may 10th and now they say may 27th!!! Really not getting my hopes up because more than likely, not gonna happen. Take 2! I ordered a new rug online April 24th. It said in stock, ready to deliver in 2 weeks. Three and a half weeks later now, I call and ask about it and am told it won’t be in until august. WTH??? I’m starting to think this is the way they get you, promise you something at a certain time, taking your money up front then not delivering on their end. But they’ve already got their money, right? Horrible service!! Even with covid and every other excuse given, it still shouldn’t take a half of a year plus to get your furniture!! No one has bothered to call on either purchase as well. Will not be making any more orders.

Design consultant that I worked with was wonderful, purchased the tufted leather ottoman/coffee table and a sofa. Regret the sofa purchase. Although very comfortable and structure is sound, the fabric faded l/switched from taupe to purple dramatically. Wish I had gotten the extended warranty as that would have covered it. Arhaus requested photos, sent but no reply or follow-up. Now 3 years later, shopping for a new sofa... not shopping at Arhaus.