ArhausReviews of arhaus.com

DONT BUY thes TELEGRAPH (4 Drawer) FILE CABINETS The locks are CHEAP! They FAIL, and it takes a very long time to replace. I had my taxes inside, ledgers etc. and could not access. Had to xcl accountant and filed for an extension... ready to hacksaw apart, but they will not cover or return the item. Awaiting replacements. The Technician said it happens A lot with these locks. Customer service was not empathetic to the severity. For $1600 this should not happen. Why have a secure File cabinet if you can't get in? Failed design. User's recommendation: find a different product if you're spending that type of money.

Getting delivery on the furniture that I ordered was an absolute nightmare. I waited nearly a year to get an order that cost a substantial amount of money. Customer service was nonexistent. Staff office skated an attempted to blame the victim at any interaction. It took my executive assistant to go back nearly a year and cut and paste every email correspondence with them until they became serious about my complaint. Ultimately they delivered by nearly a year late. Buyer beware I would not use this company despite the quality of its furniture.

We purchased the Owen 5 piece sectional one year ago in the burbank pepper. From the moment it was delivered I knew something was wrong. The material felt like sandpaper and we could not sit on it without being very uncomfortable. I immediately called customer service and was connected to a concierge, a case was opened. Fast forward one year. I have made several claims with now the added issue of the cushions not keeping form and everyone sinks in the couch. I have followed all instructions properly for maintenance and also had previously purchased the extended warranty. So long story short, Arhaus told me the cushions are no longer available, I am stuck with a couch that looks 10 years old, feels like sandpaper and my extended warranty is worthless. No money back for the warranty that is useless or any assistance or research on why the material does not feel like samples in store. Do not ever purchase from this company, they are on the verge of being fraudulent.

I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. I’d strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle

Awful customer service! They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Insane…. The. They refunded Le the wrong amount and sent a bill! Insane.

For as costly as the furniture the customer service is really bad. They just ignore the questions. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable.

$15,000.00 FOR JUNK! If you want cheap leather, worry-free warranty service that is anything but worry-free, and a sectional that, in less than two months, looks like it has been through two world wars, then, by all means, Arhaus is your place, and the Rowland Leather Five-Piece Motion Sectional is your sectional. Let's start by explaining that the sales lady and store manager at The Woodlands Arhaus location were great to work with during our time of purchase. That being said, here is the timeline: September 16, 2022 - Three of the five pieces of the sectional and warranty were purchased for $10,161.65 September 26, 2022 - Three of the five pieces were delivered. October 3, 2022 - Remaining two pieces were ordered for $5,640.68. November 2, 2022 - Two remaining pieces arrive. GUESS WHAT!! YOU CANNOT RECLINE THEM ALL AT THE SAME TIME BECAUSE THEY HIT! No one bothered to tell us this. December 29, 2022 - Stain appears on right arm sectional December 30, 2022 - Warranty claim is filed, and the case is opened January 4, 2023 - Warranty technician comes out and is unable to correct issue. States that a new case will be opened that will escalate the claim. January 6, 2023 - Warranty company sends an email stating that the case is resolved and closed. January 6, 2023 - We attempted to contact the warranty company but could not get anyone to respond. We finally contacted Arhaus to assist. January 9, 2023 - We received a text from the warranty app stating that they would pay us $1,204.01 and that we could keep the damaged unit. The text offers us only one option - To Accept the Offer. WE DID NOT. January 13, 2023 - Contact warranty company to reject offer. Warranty company says sofa quality, leather damage, cushion damage, and poor wear of sectional are not their problem. Said they can submit claim to replace only one piece and can take 10-24 weeks to arrive!! WHAT!! January 13, 2023 - Dispute charges with CC for the full amount and submit a complaint on BBB. This leather sectional is crap. The leather is loose, flimsy, and thin. Does not hold its shape after just two months. The leather is sagging, discolored, and damaged. Warranty does not help. Looks like it has been used for ten years, and we have only had it for two months. Crap product. Crap quality. Crap Warranty. Arhaus is Crap.

This is a follow up to my September 27, 2022 review. I'd give this place zero stars if I could. Here I am 3 months later and issue still not resolved. Resolution went from November to December to you guessed it January. They don't call or email back. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. This issue is going on over a year. I emphatically recommend that you shop elsewhere. Save money, frustration, and blatant disrespect. Not to mention terrible quality.