ArhausReviews of arhaus.com

worst concierge service I have ever experienced bought a Filmore sofa from the Wexford, PA store. Within a week of delivery I discovered that there is a finishing nail sticking out from one of the top, rear corners. As I walked past that corner the finishing nail ripped through a pair of sweatpants and pierced my thigh...the little scratch is no big deal. So I reported the defect which is all I care about to the salesperson Shawn on 12/21/23. It took until yesterday, January 4th, after writing 4 emails...and waiting 14 days!!!! to be contacted by "Concierge" Customer care to open a ticket...14 days! is that concierge to anyone out there? now I have been told I have to wait for an appointment on February 3rd...30 days for a third party furniture technician to come look at the defect...then I will have to wait for an answer on how the repair will be handled...then I'll have to wait another month to get it taken care of. I just moved to the area and this was my first ARHUS purchase and experience...all the commitments and promises of great "Concierge" Service are not being met. Very, very disappointed...so friendly and attentive when they are selling you in the showroom...they wipe their hands of you and shift you to a "third party" once the sale is done. ARHUS...you gained a new customer and lost them in the space of a couple of weeks.

Buyer beware! All you need to know about Arhaus' awful customer service is detailed below. The poor reviews detailed here are consistent with reviews found elsewhere online. While my review is specific to the Boca Raton showroom, it appears that there is a culture of poor customer service throughout the Arhaus organization. The merchandise I have purchased from them to date has been fine, but just know that your purchase may come at a cost in the form of a terrible sales experience: When you call, the phone in the Boca showroom just rings and rings and you're advised (via recording) that you will receive a callback which happens several hours later, if at all. The designers on staff are all sycophants with no decision-making authority. All roads in Boca seem to lead back to one individual, the visual designer, who in my particular transaction, couldn't manage to have a desk chair shipped from Ohio to Florida over the course of a three-month period. My funds were held from October until the end of December and are currently pending refund as the chair is now out of production. I don't know what's going on within the Arhaus corporate c-suites, but the tone is always set at the top and there is clearly an issue here. Stop with the untruths. Work on your integrity. Do better.

I bought a 6700.00 dollar sofa that turned out to be a piece of crap. Feathers regularly shed from it. It has no structure. My 30yrs old sofa has better structure than this arhaus one. Not happy at all! Buy from Bobs furniture. Better quality and 1/4 the price.

Torrance CA Location. I ordered a Sofa Console Table, it was actually really nice, however the color online in every photo showed it being a very light wood. It was not, it was way too dark. Sent back. Also, ordered two fur white poofs. Cute but wobbly when you sat down and too small. The delivery people were great at first, dropping off was awesome however picking up was a different story. The manager over shipping was arguing with me about the timeframe of pick up. Was I supposed to wait around ALL DAY! Usually there's a 2–3-hour window which is fine. I finally told her that she had a specific time to come to my house, period! Or... keep coming back within my timeframe. Ridiculous! The Assistant Manager at the Torrance store doesn't know what day it is! She was so monotone and wasn't able to calculate simple math. When she "accidently" shorted me on my credit for the return, she couldn't understand how the shipping was being taken away twic. I had to explain it to her several times. When she finally said, "we will refund your shipping" I said "and the correct amount that I paid for the furniture" I will NEVER buy from them again! Total waste of time! Had to dispute the charges on my CC as well. Because the Throw and Pillows I sent back (with RMA approvals) were sitting in a warehouse somewhere for 15 days, they never gave me credit for the returns! Disputed and AMEX gave me back my money!

We purchased a kitchen table, dining chairs, and side table from Arhaus. The dining chairs do not fit under the dining table as they did in-store. We told customer service and requested a return. The side table has yet to be delivered, so we offered to either bring the chairs back to the store or give them to the delivery crew when they deliver the side table. The woman on the phone says it will be $399 plus 10% to return the chairs... even though the delivery people are coming anyways AND the chairs were incorrect and not the same measurement as the store. Unbelievable. Fraud. This is why we've been long time Restoration Hardware and Crate and Barrel customers. Should have never given Arhaus a chance.

At these prices, you’d be forgiven for assuming quality. We bought a sectional couch, a dining room table, and 10 dining room chairs from Arhaus, all in one purchase. Enough for them to take us seriously. Oh, and we upgraded to the ‘performance’ fabric and purchased the warranty. Within 2 days of receiving our couch, our dog jumped on it with muddy paws. We couldn’t get the stain out, so we filed a claim. It was denied. They called it normal wear and tear. We went back to the store. They sympathized but told us to keep fighting and wished us good luck. We made a stink and they finally agreed to have it professionally cleaned. The stains got bigger. They ignored us for weeks and then, after we complained as much as possible, they finally agreed to replace the couch. When the new couch arrived, it had tears in it from (presumably) box cutters. We notified them of this and they ignored us. We finally gave up and just positioned the couch so people can’t see the cuts in the fabric. Their performance fabric is junk. The warranty service is a scam. And their customer service is abysmal. There are better places to spend your money.

Trying to order chairs for a project in Canada- the website clearly says that shipping to Canada is available if order is above 2k. the chairs worth less than 5k, now they quoted me shipping cost of 10k. This is insane and just stealing money! any other vendor in US shipping to canada with reasonable cost. I dont know why Arhous thinking they are so special, very bad customer service.

I have purchased furniture on 3 separate occasions from Arhaus and every single time I've had problems with customer service: they don't return calls, they always tell you that you reached the wrong department, they give you the runaround when returning something and tell you they have to get back to you. I've been trying to return a faulty Christmas tree and have called multiple times. I'm told that they have to get approval from the 3rd party vendor for the return. WHAT? I didn't purchase the tree from a 3rd party vendor, I purchased it from Arhaus! This is the 3rd time I've called about this tree. Nobody follows up as promised. I will truly never order from them again. 3 strikes, you're out.