ArhausReviews of arhaus.com

We bought a dining room table there. The sales person miscalculated the price and forgot to give us the discount and I had to go back and get it refunded. Then the table showed up and the base and the top did not match. I had to have it replaced and had the same problem. Then I sent it back and I’ve been waiting more than three weeks for the refund. I’ve called them six times and they haven’t been able to issue the refund yet. Very frustrating do not buy from this company company.

Do not be fooled by Arhaus “krypton” fabric. It does not come clean with dish soap and water like the demonstration I was given in the showroom. I purchased two sofas and eight dining room chairs 18 months ago and it looks like they are 10 years old. They also push buying the 5 year “worry free warranty” I made a claim and it was denied. Customer service is horrible. I will never buy from them again.

Bought an outdoor upholstered pouf. Upon opening saw small bugs. Immediately sealed plastic wrap and called Arhau, asked for refund. Emailed pics same day; never heard back so I called. Was given some BS about it not being processed and then it needed to go to some other company and when they got their money back I would get refund. Asked for email saying I could trash it, so that I could while waiting on refund, woman coped an attitude and went off how she wouldn’t send email. Nope-calling Amex who will cover me.

This Company names all of their chairs with the same first name, and they abbreviate them all with the same letters. Our family wanted to get us a housewarming gift, and they accidentally ordered Nomad Snow chairs when we needed Nomad Stone to match our table. NMD SN versus NMD ST. This mistake is easy to make when the company names their chairs so similarly. When we called to ask them to change the color before they even arrived to our home, they asked us to pay delivery + restocking fees. For our dining room chairs, this meant $700 just to make a color change before the chairs ever arrived because the color names were so similar !! This company is a sham !!! Nobody at customer service would help us whatsoever. All of their managers were unavailable. DO NOT WASTE YOUR MONEY HERE !!! You will be very, very disappointed.

Very disappointed. Three years ago I spent thousands of dollars for furniture for our new house. Today I want to purchase a $699 ottoman and they are charging $299 for shipping. I complained to the store and to corporate. They say this is their new policy and can’t do anything about it. I will never buy from Arhaus again and will let family & friends know too.

Customer service is absolutely atrocious. A lady named Sonja should never work in customer service. The first person, Sandy, that I spoke with at delivery was great, but then silence. I have been dealing with a very damaged item for 4months. Once I finally spoke to someone about it (mind you, I had received ZERO money back thus far) I was baffled by the attitude I received from Sonja. Asked for her supervisor and 2 days later and another phone call asking why I wasn’t called—I still have not spoken to the supervisor.

Bought the Lago king bed from Arhaus. Once it arrived and we put our mattress on it, we noticed that the bed was bigger than the king sized mattress. There were 4 inches of plywood exposed. No normal amount of quilts and blankets would fill in that gap. I spoke to someone at concierge, who was actually really understanding about it. She said, "it shouldn't matter that you didn't buy a mattress from us. Our beds should fit all brands of mattresses." Asked me to send photos of the issue, so they could find a solution. I did, and never heard back. I then called back, got someone different, and because the 14-day return window was closing without any resolution, I asked for a return. They said I had to pay the 10% restocking fee, because it wasn't a fault of Arhaus' and it wasn't a product defect. Called back again to try to get someone to look into my case. Essentially, because I didn't buy a mattress from Arhaus, it's not their problem. FYI the Leesa mattress and Arhaus mattress is the exact same size. Not sure what Arhaus is thinking. By the look of these reviews of poor customer service experiences, they are losing more and more high-value customers. They're definitely not "for the customer." Anyway, don't buy their beds unless you know it will definitely fit your mattress.

Not only was the 15k couch i ordered sent with one piece not assembled properly, but it is an absolute horrific nightmare trying to get it fixed properly. Arhaus's customer service is beyond terrible. They are supposed to be upscale furniture but their customer service is one of the worst i have ever dealt. I WOULD NEVER EVER BUY ANYTHING FROM THIS COMPANY. There are so many others out there. oh, and the 1,500 nightstand had the paint come off just after 3 weeks and getting it replaced involved dozens of emails from different people from who knows where and once again absolutely horrific customer service. This company should go away.