ARDELIOReviews of ardelio.com

I ordered shoes and was advised the color was no longer available...When advised a refund was unavailable, reordered a replacement color but NEVER received the merchandise...After inquiring, I was advised replacement item was being shipped...still no shoes and no explanation... VERY POOR SERVICE!!!!!!!

Love it the shoes! The quality and the confort is good with the price, thank you.

Hello, I thought that the canvas on the shoe would be made of natural material. It is made of synthetic material. I would like to return the shoes. Can you please advise on how to do so? Thank you, Joe

This[place is the worse ever, they lie with us address, shoes are coming from china, shoes suppose arrive between 07-23-2026 and 07-28-2026 and today is august 5 and the shoes still not arriving and no one cates about, try to cancel and they offer 40.00 dollars store credit , so this side is a totally scam , I give one star because I can't go zero order # A2979

The service is excellent, immediate follow up when I emailed them to inquire about the status of an order delivery. The shoes I ordered were represented perfectly on the website, and they are wonderful (and well priced!). I will definitely do future business with this company

I just got a pair of sneakers delivered after a long, long wait. The size is, 10.5 is shorter than normal. They are actually size 10 instead although listed as 44. I can live with that. But what I can't live with is that it was advertised as "Genuine Leather". The shoes are not genuine leather, does smell like genuine leather. Definitely not made in Italy as I have purchased many shoes "while visiting Italy many times".

The size printed on the shoes was about one full size smaller than the I actually needed. As it was the largest they offer, a replacement with the next larger size was not possible. The link to submit a return is nowhere in the actual return policy. I had to contact costumer service for this. The representative was very responsive and offered to provide store credit instead of return. I just wanted to return the shors and get my money back. However, The return policy requires the costumer to pay for return shipping plus a restocking fee regardless of reason for return. Still, When I did try and do this, (at a cost of $22 with USPS), the address to which the return was shipped was wrong so the item was returned to me. However, I’ve been told I can now keep the shoes (which I cannot wear) and to still expect a refund of some of my original purchase price at some point.

Wish I could give zero stars. Do NOT order anything from this company. They are more scam than legitimate. I ordered a pair of shoes a month and a half ago and still have not received them. They were promised by June 18 and they’ve been held up in customs since June 20. Have contacted the company multiple times and the response has been “sorry there’s nothing we can do about it.” They refuse to issue a refund and they can’t tell me whether the shoes will ever be released and delivered or not. They almost blamed me for the shoes being held up in customs. In essence telling me that it’s not their problem that their product can’t get through customs. The shoes are shipped directly from China, which is not indicated anywhere on their website. I’m out $100 for a pair of shoes that I will probably never receive and they refuse to do anything about it. Working with my credit card company now for a charge back because it’s the only way I’ll get my money back. Total scam company.