Arctic GoddessReviews of arcticgoddess.com

Response from Arctic GoddessOct 22, 2026

We are truly sorry to hear about your experience and we sincerely hope you are feeling better. 💜 This is absolutely not the experience we want for any of our customers and we want to make this right for you as quickly as possible. We have been unable to locate your case on our end and we want to ensure your refund is processed without any further delay. Could you please reach out to us directly at [email protected] with your order number and proof of return so we can prioritize your case immediately? We appreciate your patience and we are committed to resolving this for you right away. With gratitude, The Arctic Goddess Team

Response from Arctic GoddessOct 7, 2026

We are truly sorry to see this review, as we had already been in communication with you prior to this being posted and want to clarify what happened on our end. 💜 When you reached out to us, we immediately canceled your subscription and your last order. We were in the process of issuing your refund when we discovered that a chargeback had already been opened, which unfortunately took the situation completely out of our hands. Chargebacks block us from processing any refund directly, as the funds are held by your bank during the investigation. We want to be very clear: we promised you a refund from the very beginning and we stand by that promise. However, we can only process it once the chargeback investigation is fully closed and a verdict is issued. That process is entirely controlled by your bank and is unfortunately something we have no power over. Please rest assured that once the investigation is resolved on our end, we will honor our commitment to you. We also want to address the phone number concern. At this time, Arctic Goddess does not have a customer service phone line. Our support is handled exclusively via email and we are always happy to assist you there. We truly hope you can understand that we have always intended to make this right for you. 💜 With gratitude, The Arctic Goddess Team

Response from Arctic GoddessSep 1, 2026

We are sorry to hear about your experience and we take this very seriously. We attempted to reach out to you for additional information to investigate your case, but unfortunately did not receive a response and have no record of this issue on our end. We want to resolve this for you. Please reach out to our customer service team directly and we will look into it right away. Warm regards, The Arctic Goddess Team

Response from Arctic GoddessJul 30, 2026

Thank you for reaching out and we are truly sorry to hear about your experience. We take all customer concerns very seriously and want to make this right for you. 💜 We understand you have already been contacted by our team for additional information, and we want to assure you that we are actively looking into your case. Being charged after requesting a cancellation is never acceptable and we are committed to resolving this for you as quickly as possible. Regarding your concerns about our reviews and photos, we can assure you that Arctic Goddess is a legitimate company that stands fully behind the quality and integrity of our product. We would love the opportunity to address each of your concerns directly and personally. Please do not hesitate to respond to our team's message so we can get this resolved for you right away. Your satisfaction and trust mean everything to us. With gratitude, The Arctic Goddess Team

Response from Arctic GoddessMay 25, 2026

Hello Donna, Thank you for reaching out, and I am so sorry to hear that you feel this way. We always want to provide you with the best experience possible! Just to share a little context, our customer service team is off for the weekend to recharge, which is why you didn't hear back from us right away when you wrote in. However, we always prioritize our customers first thing when we return, and I can see that a member of our team has already sent a full reply to your email. Customer Support Team