Arctic Warriors: Cold Plunge TherapyReviews of arctic-warriors.com

THIS COMPANY IS A SCAM!!! I am a student and never even made a purchase. 2 weeks ago, there was a fraudulent transaction from this company on my card. Made a good faith effort and called them immediately within hours. The rep told me that an order was placed a few hours ago and he wouldn’t be able to refund me without approval from the “management team” for full refund. Later that afternoon, I called back again and I was told the management had agreed and a refund was processed and I would get my money back in 3-5 days. A week passed and no refund. Emailed them and received an email back that the order was cancelled and refund was processed, recommending me to check my bank. An hour later, called them again, this time the rep told me the order was canceled but refund was not processed because they’re “investigating”. After repeatedly asking to talk to a manager, he said he will have someone call me back. Sometime later, a person named JP called me and said that even though this was a fraudulent transaction, the address on the order was my address so they would have to deduct 5% from the refund, but even that he would need approval from his higher-ups. He promised to get back to me in 24 hrs and would be able to process the refund. It’s been 5 days since our call, still no refund or call. And now the company has blocked my phone number! Filed a dispute with Affirm! These people are not legitimate. Freaking bunch of scamsters.

Well I would say I do like the tank itself only reason I give this a two star. Customer service - they do answer the phone but can’t resolve issues Management will not call or talk to you a they only have one phone number for the whole company. Hoses lack proper fasteners to secure them to fittings for the tank. Crazy to think spending 2500 dollars on this set up you’ve gotta go buy them. Secure the hoses if you’re going to put the tank in the house. I’m at an utter lack of words when my chiller stopped working and they said I needed to send them a video. They wanted their….engineering team? (Likely just based in China) to figure out the issue and send me parts so I could fix it. No one should have to fix something on this product when it’s 2500 dollars, chiller runs constantly, it’s auto on and auto off doesn’t actually work. There is more organized companies with more QA checks on their products go with them.

Worst company you could ever deal with. Terrible communication. They do not respond. Unit never worked from the beginning. Tried to return the unit - it took them 6 weeks to even send me the packing slip and I still not have received any monies back.

Do not buy this product. It is overpriced. I purchased the unit, it did not deliver all the items. I was going to return it immediately but they said they try it out for 100 days. About 30 days in, the unit could not keep the lower temperature so I wanted to return...they said to provide the RMA#, never heard back. My unit is not working as expected.

STAY AWAY. I purchased a chiller and it immediately started leaking upon plugging it in. I reached out to support and they eventually sent me another one. The second chiller was not in good condition and looked to have been used. They promised me a refund and it's been 3+ weeks and I have not heard from anyone in over 8 days. They continue to say we are waiting for a message from the "management team". I believe they are slow playing this to not provide the refund. I have disputed the charge with affirm and have filed a complaint with the BBB. It's not worth the headache. It's such an expensive purchase and the customer service and care is next to nothing.

Worst cold plunge on the planet..buyer beware. They continue to give me run around about why my cold plunge is not working..after letting it sit for a week cause it's not working, turned back on to do more trouble shooting...there is now brown stuff in my bath tub which I figure is rust..don't buy a cold plunge from this people..they are telling me now I have a refrigerant leak which is causing my thermometer to read wrong temperature. Eventhough the water us 37 degrees..make that make sense. And again they are not fixing it or honoring their 1 year warranty...I got this in October it is march 2nd..don't buy!!!!!

Terrible. Issues with delivery and communication. Package came in three different parts, the main chiller from overseas and clearly the machine was tossed around during shipment. Attempted to send it back before opening but was going to get charged around $450. Escalated issues to customer service but were unwilling to help and referred me to fedex china who was no help. Wasted more time to put in a claim that was denied by FedEx. They wanted me to set up the machine and send them a video of it running, even though the wooden shipping crate, with supports, was clearly damaged (not something you want to see on a piece of tech you spent good money for) I imagined it coming over on a cargo ship and falling off a crate…don’t waste you time, hindsight is 20/20, definitely some red flags from the start, I think the plunge pod is priced around the same now vs in 2024 when I ordered Arctic, and I’d have more confidence on customer support with them in future than what I’ve gotten from Arctic. Not a person to leave reviews, and I’ve had issues with products in the past, but this takes the cake. Also, I wasn’t able to leave reviews on places you think you’d be able to (Facebook, Google, for example) so hopefully this reaches people before they buy

Absolutely the worst customer service experience we've ever had. Arctic Warrior completely dropped the ball—unresponsive, unhelpful, and downright rude. Trying to get any kind of assistance felt like pulling teeth. We reached out multiple times with no clear answers or accountability. It’s clear they don’t value their customers at all. Save yourself the headache and take your business elsewhere. Even the email response address is nonsense see below. No number you can call or speak to anyone. (I took the @ sign because you can't post with it in) Arctic Warriors Support wm6j8gy1jy0gz0n2 email.gorgias.com