Arctic Warriors: Cold Plunge TherapyReviews of arctic-warriors.com

Have had it for less than 2 months, spent over $3500, and it won’t work. When it was working it did cool to 37 in Texas summer heat, which is nice. But the filter isn’t that great, and of course now it doesn’t work. I had the pod company tub with chiller before this, and while it did not get as cold, seemed better and much more economical.

Don’t buy this product. I purchased it last July. The first unit came damaged and had a severe leak. They wanted me to fix it myself. I told them absolutely not. After about a week of arguments they sent me a new one. Worked great up until a month ago. It started leaking and I called them to fix it. They asked me to fix it. I am somewhat handy so I gave it a try. Almost a month later it’s still not fixed. I’m not a technician yet for some reason they keep insisting on sending videos on how to fix it but don’t work. I finally went on chat gpt to figure out how to fix it. That fixed most of the issues but it’s still leaking. Now they want me to attempt another fix or call a technician on my own and pay for it. I’m done. Not a chance I’m doing that. I see several other similar complaints where they requested the same but didn’t reimburse the customer for the technician. It’s unbelievable to me that a company could sell a product for thousands of dollars and expect the customers to fix it themselves. I’m about to dispute the purchase with affirm and contact the better business bureau. Stay away. Horrible experience. Had I known they have no system set up to fix the machine I would have never purchased it. I gave it 2 stars because it worked well for a while.

The good - the XL tub is sturdy and comfortable. The bad - the first 1 hp chiller stopped working after 3 weeks - error code p01. Replacement sent and stopped working after 1 week of use - presumed pump failure. Replacement sent and also stopped working after 1 week of use - again pump failure. Have attempted for some time now to return the units and get refunded and company has stalled and stalled and is currently not responding to me. Buyer beware - would not trust this company.

Well I would say I do like the tank itself only reason I give this a two star. Customer service - they do answer the phone but can’t resolve issues Management will not call or talk to you a they only have one phone number for the whole company. Hoses lack proper fasteners to secure them to fittings for the tank. Crazy to think spending 2500 dollars on this set up you’ve gotta go buy them. Secure the hoses if you’re going to put the tank in the house. I’m at an utter lack of words when my chiller stopped working and they said I needed to send them a video. They wanted their….engineering team? (Likely just based in China) to figure out the issue and send me parts so I could fix it. No one should have to fix something on this product when it’s 2500 dollars, chiller runs constantly, it’s auto on and auto off doesn’t actually work. There is more organized companies with more QA checks on their products go with them.

Very happy with the tub, not happy with the chiller. Purchased the 1.5HP chiller and having multiple issues with it: the fan is very loud, the pump is loud with a high pitched whine, the unit runs near constantly and over chills the water, and the timer function is not reliable. The chiller has a design flaw where the temperature sensor is close to the internal hot components. This means that when the chiller turns off, the water around the sensor very quickly (about two minutes) heats up causing the pump to turn back on. The pump runs for about two minutes (fine except for the horrible sound it produces) but then the chiller itself (and loud fan) turn back on, even though the water temperature it senses is now below the set point. The fan runs for about two minutes, then two more minutes of noisy pump, then it finally turns off. In two minutes the cycle starts over again. Why the poorly implemented firmware turns the chiller on even though the water temperature is below the set point is beyond me. I can understand the sensor heating up, but not the firmware behavior. The net result is that the chiller cools the water down to about 5F below your set point. That in itself is ok - either set the temperature 5 degrees higher or (as their customer service recommended) change an internal parameter to offset the temperature reading. What I don’t like is the continual cycling on and off of the unit. As I mentioned it’s very loud - the neighbors and myself are all able to hear it inside their house with doors and windows closed. I’ve been using the timer function to mitigate this some. But it turns out it’s not reliable - every 2 or 3 days the unit either fails to turn off, or fails to turn on. We have had no power issues and I’ve verified that the time is set correctly, as are the timer settings. Using the timer function in the wifi based app doesn’t work at all - as near as I can tell it’s ignored. Contacting customer service has been marginal - they recommended the internal offset and that’s been about it. Multiple times I’ve asked for the unit to be exchanged and have had no response. Asking for it to be returned has also fallen on deaf ears.