Arctic Warriors: Cold Plunge TherapyReviews of arctic-warriors.com

Don’t buy this product. I purchased it last July. The first unit came damaged and had a severe leak. They wanted me to fix it myself. I told them absolutely not. After about a week of arguments they sent me a new one. Worked great up until a month ago. It started leaking and I called them to fix it. They asked me to fix it. I am somewhat handy so I gave it a try. Almost a month later it’s still not fixed. I’m not a technician yet for some reason they keep insisting on sending videos on how to fix it but don’t work. I finally went on chat gpt to figure out how to fix it. That fixed most of the issues but it’s still leaking. Now they want me to attempt another fix or call a technician on my own and pay for it. I’m done. Not a chance I’m doing that. I see several other similar complaints where they requested the same but didn’t reimburse the customer for the technician. It’s unbelievable to me that a company could sell a product for thousands of dollars and expect the customers to fix it themselves. I’m about to dispute the purchase with affirm and contact the better business bureau. Stay away. Horrible experience. Had I known they have no system set up to fix the machine I would have never purchased it. I gave it 2 stars because it worked well for a while.

Arctic Warriors has completely disappointed me and is a scam. Many other reviewers have shared similar experiences, and Arctic Warriors is not standing up to its warranty. My chiller stopped working after just 7 months. I’ve been exchanging emails with customer service since April and working with their engineers. We finally determined that the refrigerant might be the issue. However, they couldn’t recommend a company to help with this problem and assured me that they would reimburse my costs if I reached out to an AC company. I did as they asked and ended up spending $600. Unfortunately, they are now fighting me on this reimbursement, and my chiller still isn’t working. Three weeks ago, they said they would replace the unit, but apparently, management and the engineering team haven’t approved it. This company is awful. While they respond to my emails, it’s clear that they don’t want to stand up to their warranty. It’s a total scam. Please stay away from this product. I’m now out $3200 and have a chiller that doesn’t work. Also, if you google Stan and George, it’s odd that you can’t find their last names. It’s odd if they’re a reputable company. I waited this long to write this review because I was truly expecting them to stand up to their warranty and product. It’s clear from other reviews that others are having similar issues. I’m planning to build a case and fight for money back.

DO NOT BUY Arctic Warrior Cold Plunge Products! Day 22 This company is a master at marketing and does not adhere to their refund policy. I ordered the XL in April, it was delivered in May, and I set it up and loved it for about 2 weeks with nearly daily use. Then, every plastic coupling started to leak. One even broke while I was hand tightening it. This is extremely frustrating for a nearly $4k investment. After several attempted repairs, I decided to send it back and invest in a higher quality and better rated product (I am not new to cold plunging). I requested a Return Merchandise Authorization (RMA) according to their companies’ guidelines and, weeks later, they still have not provided that to me. They advise that if I send the product back without this written approval, they will not process the refund. This is despite their “100 Day Trial” and “complete satisfaction” statements posted throughout their website. I have been met with delay after excuse after excuse. First, they wanted photos. Then, they required videos. Then, they blamed delays on management and now they are blaming FEDEX. Two days ago, they promised a refund within 24 hours...and nothing. It has been weeks and all I want is to return the product per their guarantees. Please DO NOT invest in Arctic Warrior products. The couplings on their tubs are very cheap and they will break easily. If you try to get your money back, they will delay and not fulfill their promises. This is an extremely competitive market and there are dozens of alternatives available. I encourage you to do your homework, find better quality products and ensure you make this significant of an investment with a company that adheres to the basic values of taking care of their customers.

The good - the XL tub is sturdy and comfortable. The bad - the first 1 hp chiller stopped working after 3 weeks - error code p01. Replacement sent and stopped working after 1 week of use - presumed pump failure. Replacement sent and also stopped working after 1 week of use - again pump failure. Have attempted for some time now to return the units and get refunded and company has stalled and stalled and is currently not responding to me. Buyer beware - would not trust this company.

Do not be fooled, this is not even an American company. Products ship directly from China and their horrible customer service department is also clearly in China. I ordered the cold plunge and chiller on June 5. However, after placing the order, my husband found a different brand he liked better. We decided to research further and came across multiple bad reviews of both the Arctic Warrior products and customer service. I decided on June 6 to call and cancel the order, which I was assured would not be an issue. I received a cancel confirmation email the same day. However, several days later I received a notice that the order had shipped. When I contacted Arctic Warriors to cancel it they said they couldn’t because I didn’t call until June 7, after the order had processed. They only admitted to me that I did in fact call on June 6 after I sent them back a screenshot of their email dated June 6. At this point I notified them I was filing a dispute with my credit card company. They then assured me they would refund me, but to please not file a credit card dispute…the last message I got from them was that they would have “management” review. The product just arrived to my house today and I am furious, as they’re probably going to give me the run around just like everyone else who here has had the same issues. Would give zero stars if I could.

Worst customer service bought items haven’t received them keeps telling me to contact usps they wont help me as it has to be shipper. All equipment comes from China had to wait a month to receive it from China do not recommend purchasing from them. Purchased extended warranty that will be a waste as that relies on good customer service which they dont have just lies!

I bought a cold plunge chiller from arctic warrior huge mistake. I have had so many problems. It doesn’t work at all after 5 months and they will not honor the warranty. Stay away!

Ordered in December, arrived January. Had the P02 error code from the beginning. Numerous email/calls/videos. They finally sent a new unit in April, and IMMEDIATELY after plugging it in, same P02 error code. Obviously this is a China based drop shipping company. But this thing flat out does not work. Stay away!