BP
Extremely unprofessional, no resolution, chiller broken, NO NOT BUY
I purchased an Arctic Warriors cold plunge only a few months ago, and it has already completely failed. The unit has been nonfunctional for over 4 weeks, showing an E19 error code and not circulating water. Despite providing multiple photos, videos, and emails documenting the issue, I’ve received nothing but delays, excuses, and unprofessional communication. I was promised calls from their management team that never happened. I’ve called and emailed repeatedly with no real response. At one point, I was told to add their WhatsApp number, only to be contacted at 11pm through a robotic, computerized voice message—completely inappropriate and not how a reputable company should operate. Even after all of this, they sent me an email asking me to “review” their after-sales staff, who seemed unaware of the detailed evidence I had already sent. This shows a complete lack of internal communication and accountability. The product failed almost immediately, customer service has been unhelpful, and the company has shown no urgency in resolving the problem. For a high-priced product marketed as premium, this experience is unacceptable. I strongly advise others to avoid Arctic Warriors until they prove they can deliver reliable products and professional customer service.
Response from Arctic Warriors: Cold Plunge TherapySep 13, 2025
Hi BP, We’re truly sorry to hear about the experience you’ve had with your unit. We understand how frustrating this must have been, and we want to make things right. Your unit is over 10 months old, and when you reached out to us, we provided troubleshooting steps and replacement parts to resolve the issue. We regret that this didn’t fully solve the problem, and we apologize for any inconvenience caused along the way. Regarding the late-hour call, that should not have happened, and we’ll ensure this does not occur again. We’ve also reviewed our records and confirmed that we responded to your emails and calls, but we understand that the resolution has not yet met your expectations. As of now, we’ve escalated your case to our team so we can find a proper solution as quickly as possible. We will be reaching out to you once we have an update on the resolution for your issue. Please rest assured that we are doing our very best to make this right for you. Thank you for your patience and for bringing this to our attention. We value your feedback and will continue working to improve both our products and our service. Sincerely, The Arctic Warriors Team