Archway PublishingReviews of archwaypublishing.com

OK, so let's start with the process. The process is standardized, and you know where you are within it at all times, this is good and bad. The good side is that you know what to expect, the bad news is that Archway is extremely cumbersome when trying to make change. For every change they charge you money - almost nickel and diming you along the way. I found the publishing team to be nice, but did not offer any value to my book. The marketing team is a disaster, and they offered me absolutely no value whatsoever. I should have used my own team, and I could save money, while getting a better result. As part of your package you pay for reviews, from people who are either incompetent or did not read your book. My guess is that these reviewers are non-English speakers who attempt to write a cogent review but cannot. Overall, I will not use them again.

They charged me over $3,000 for marketing services they never produced. It's been over six months now and still no marketing except to lower the price of my ebooks. My family bought more books than Archway show were sold. Where is the credit and the royalties for those missing books? Stay away! Their response is pure BUNK! It's been many months since I paid them over $3000 to market my book. It's well over six months! They promised me ongoing updated reports but todate I have received ZERO from them. They have never sent me any royalties. I have the right banking information but nothing from Archway Publishing.

I've been working with Archway for over six months on the publication and marketing of my first novel. My book is now published and available through online sellers but it has been a very hard road to get here. The best way I can describe my overall experience with Archway is that it reminds me of trying to fix my home internet. If I can get ahold of anyone, it's a poor, kind soul half way around the world who desperately wants to make a good impression, but has absolutely no idea how to provide any real help. With Archway, their employees may be local, but the experience is otherwise similar. I have continually been treated kindly by people who seem to to have no idea what they are doing. The repeated low quality, poor communication, and simple mistakes are astounding. They always apologize and try to fix the mistakes, but after a while it gets exhausting and feels like I am doing all of their work for them. I chose Archway because I thought their connection with Simon and Schuster would guarantee a reasonably high level of professional service. I thought they would be able to do things I could not, and do them well. This was not the case. With a little bit more experience, I could have done a much better job of everything I paid Archway thousands of dollars for. I would definitely not recommend them to other authors.

Like many companies, Archway is very responsive--until they receive your money. Then, nothing happens. I submitted my manuscript and the documentation requested, and I haven't received even a templated email response. I wish I had read these author reviews before signing a contract with Archway. It sounds like many writers have had better success elsewhere.

They are a horrible company one you should not go with. If you want to feel good about publishing a book, and accomplished and get paid what you deserve and not have the company profit off your book sales more then you do by a shit ton. This is not the company for you. They will ask for more money every chance they get trying to sell you “deals” that really don’t do you any good but lower your bank account money status. They also make you feel as though all you paid for and all the work you and time you put in to write a book was worth nothing but more money for them and a book online or maybe in stores in return for you.

The response from Customer Service was inaccurate. Archway sends out "Approval" forms prior to letting you know what it is you are approving, then they claim you have not approved and thus hold up your work. Instead of the 90 completion promised back in May, Marketing recently told me that they operate on a "first come first serve" basis. Feels like a lottery not a professional firm. I've asked for a refund but they have refused. PS: Name is incorrect; first name is Manfred.

I see they replied to my last complaint. Don't fall for it folks. Since the time I wrote the last bad review and they put their sorry ass response up there, they STILL have not contacted me - not one person. It's their marketing department that is worthless - its a giant money suck. I have had to turn this matter over an attorney - it is that bad. Much of this could have been avoided had anyone there had the guts to pick up a phone.

Started this process in December, still no book, no book cover no nothing but I'm still being emailed to purchase additional packages for marketing. Marketing what? Can I get a book first? I'm so frustrated, they have taken all of the joy and excitement out of publishing a novel.