Archway PublishingReviews of archwaypublishing.com

Such a discouraging and heartbreaking process. Terrible communication, tons of editing mistakes, missed deadlines to the tune of almost a year, really shoddy printing (I could have gone to Staples and printed it myself with better results), rude and dismissive employees, and worst of all - when they finally finished the book and told us it was "live" on the website, the link to purchase did not work. We reached out 2x/day for 5 days and heard nothing. We had already sent marketing emails and had a release party. Still waiting for the book to be available for purchase. Stay away.

I was so full of optimism when I stumble upon this publishing company. I was impressed that it was part of Simon and Schuster. I was immediately sold and gave them my $8,000. Then I sent them my manuscript. It sat on my agent's desk for over a month. When I complained that my agent was delinquent and difficult to communicate with, I received pushback that it was my fault not my agents. So I tried to work with the agent again. Again horrible communication. Lack of enthusiasm. I demanded my $8,000 back and received every penny. Would I work with them again? Probably not. The customer service is horrible. The agents are reluctant. Communication is horrendous. Apologies from the company do not make up for the soul crushing experience of not having your manuscript published. I'm now looking for a literary agent. Unfortunately this heartbreaking experience has put me back.

My book “ In Search of Rain, From Motel Qu to Pittsburgh” was just released. I am so excited. Thanks for the Archway Publishing who helped me to bring my book to the real life. You did a great job! Now, it’s marketing time that I am following up seriously and I'm going to make this book globally!

Archway's refund policy states they will refund 50% of the cost of their publishing package if an author terminates the contract after submission of the ms. but before they begin working on it. I discovered after submitting my ms. that Kirkus won't provide a review to a book published by Archway (I'd already paid for the review)-- 2 people at Archway told me 2 different things about this so I terminated. They charged me the full amount and never replied when I asked for a refund. Horrible service, unethical. I'm still fighting to get $1300 back.

I sent a pristine manuscript with no typos. They made a typo in the table of contents. Repeat: They, the editor/publisher, added an error. They would not fix the error unless I paid. It's an unethical money grab. Do not work with them.

I contacted Simon and Schuster, not being important I was dumped with Archway. I edited and edited, only to have the final version altered, cutting it by 34 pages. The book is poetry, but lines are crammed at the bottom of each page, then comes a page with 4 lines on it. This is not what I paid for or sent them. They decided to alter it to THEIR liking. I notified them to NOT send out any more copies, I am too embarrassed to have people see this 'pamphlet' I intended to be a book. Also, as someone else indicated, I have asked them to withdraw me from the Authors Corner or whatever it's called. I have never gone, yet get charged every month. RACKETT!

Your (Author Learning Ctr) has been charging me $9.99 a month for a year for a service I did not authorize! I was doing my year end taxes recently and discovered this fee. I consider this action sneaky and boarding on a scam. I was forced to have Visa put a stop to this fee today.

Archway publishing is a terrible company. Moreover, I consider them as thieves and crooks. I wanted to publish my first book with them and contacted for that without researching any reviews about them. I know, I made a big mistake. They immediately offered to me their so called package with discount and started to send me emails and calling me everyday, even though I live far away from USA and calls are expensive. Finally they managed to take from me 575$ and I never heard from them since. Communication is extremely poor when it comes to provide any services. I demanded my money back several times but still didn’t receive any cent. Be aware of them and stay away from Archway as much as you can!