Arch Insurance USReviews of archinsurance.com

Paying $400 per person for Travel Insurance is a mistake, when they'll do whatever it takes to deny any type of claim. Lost 1 day from tour for flight cancellation, then had injury when leg was pinned between train and platform when missed step and lost 2/3 of day's tour with cuts and bruises. Only requested reimbursement for cab fare and pharmacy expense of $62 and they're denying any claim without medical confirmation. I could've used ambulance, but wasn't incapacitated. Shame on them, don't waste your money, they deny!

it was so easy. I had a change in my length of time to be out of work and it was so simple to let them know and receive the appropriate checks.

Got into a long debate about our trip delay whether it was caused by a breakdown or subsequent damage caused by the tow truck. For some reason I received a small portion of what I claimed with no explination for the payment.

I got a great support, especially I`m living in Europe ... thank you so much!

Being hurt and in so much pain, why did I have to handle all of the paperwork? My payments out of my check are consistent every single week. I had to have documents filled out by doctors, then get those documents to your team when your team should have made direct contact with the doctor's office, that's the way it should be. My bills are due on consistent dates; my disability payments were not! I used savings to pay bills and then supplemented as your payments were received, real inconvenient not to mention I lose out on interest! That is not practical. I feel like a service is paid for every week consistently for 52 weeks a year. That service should include a member of your team contacting the patients care provider for the backup documents to provide benefits in a timely manner! It is easy information to obtain, so do it! What if a patient is completely debilitated and has no one to take care of your paperwork?? Do they just not get paid? It was a ridiculous process and lazy on your part. Alos, in your documents you as when will the patient be back to work. I had three doctors give the same reaction which was how the hell do I know! Who is the nitwit that put that question on there?? That tells a lot about the true nature of an insurer. Get them back to work so the money flows! I bet you wish you never sent this survey to me! I don't fluff or pad anything! You met a straight shooter who tells it like it is! I work too hard and pay for services I expect to work as hard for me when the time comes. I should be burdened with paperwork while I'm down! That's like getting kicked! DO BETTER! MAKE AMERICA GREAT AGAIN!

Our return flight from India in the end of February was cancelled due to increment weather. We had to end up buying 2 one way tickets with a different airline departing >24 hrs after our original flight , so, we can return for work on time. We got a feedback from Arch Insurance Claims Team within 24 hrs of filing our claim that we needed a letter stating a cancellation reason from our airline in addition to the documents we had submitted. Our claim was approved w/in a couple of days of us submitting the letter AND received our payment 5 days after. The whole process was done within 10days!!! We appreciate the service & efficiency of the Claims Team. We will definitely use the Arch Insurance US for our future travels.

Never received any benefits - still waiting for follow up filing.

I’ve been out of work 7 weeks and haven’t heard a word from anyone on my claim.