Arby'sReviews of arbys.com

I don't know what it is, but the Arbys locations in Tuscaloosa and Northport, AL need to do better. A couple weeks I was craving a milkshake, so I went to the Arby's in Northport. They said their ice cream machine was broken. I was like, that's possible. So I went to a location in Tuscaloosa, and lo and behold, their ice cream machine was broken as well. I ended up just going to the store and buying some ice cream. Tonight, I was hungry and had a coupon for Arby's. I went to the location in Northport. I was waiting in a line of four other cars in front of me. I was waiting maybe 10 minutes. I don't know how long the guy at the front of the line was waiting, but he had to get out of his truck, walk around the building to the window, and get the worker's attention. While this was happening, two of the cars in front of me left. I decided to come back after going to the store, just to try again. I was the only one in line and waited about 5 minutes for someone to take my order. And then they tell me they can't do drinks. I passed and just left. It was pointless by that time. It seems these locations need to invest in better machines. The ice cream machines I can understand (although it's kind of odd that two locations close to each other both had broken machines); they also need to get better employees.

The sandwiches were ok. I ordered a light lemonade. No taste. Just water basically. Re-ordered a Sprite. Also no taste. Someone should due a sample test prior to serving customers. Disappointed.

They need double the orders. I live to far to come back. They forgot 2 two of my sandwiches.

Cheap roast beef at high prices. Arby's used to be so good. Why did you start using such cheap meat. Clearly this is loaf meat and not the real roasted beef Arby's used to carry. So nasty I couldn't finish my sandwich. Bye Arby's.

Need to bring back onion rings. Will never eat there again till they do.

Ordered 2sliders and there was no meat. I have a picture. Wish I could post it

Crinkle fries in Scottsbluff NE were horrible they weren't even cooked all the way thru. You better go back to the onion rings they were awesome.

Food was good service was fair but when it came time for a pay and I paid with a credit card but not did not get a receipt when I ask for a receipt I waited 5 minutes and then was told that when we put the paper in it restarted so they can give me a receipt I still don't know if they overcharged me and for this reason I don't know if I'm going back to Arby's in Hinesville Georgia and when you tried to call the 1-800 number for Arby's to talk to someone about this you can't get through so it looks like looks like to me the only thing Arby's cares about is getting your money they don't care about the service to the people or the food