leti
false advertising
Beware of ordering the chestnut dark brown wig as you will probably receive a ginger almost red colour, nothing like the pictures at all. They tried to tell me that in a different light it will look different but I clearly received a ginger coloured wig and they didn’t accept this issue as their fault. They really don’t want you to return the wigs, when I told them that I want to return it since they sent me the wrong colour they turned really sour and rude. So since they made such a problem about returning it and I don’t live in the US (it would be too much hassle for me to return it) I decided to keep it, but I did ask for a partial refund, which I received. But they still did not admit that they sent me the wrong product or that they falsely advertised it. The lace is bad, it’s very flimsy and it is cut tragically (if you are getting the 6x5 lace, message them to not pre-cut it). The wig has a nice and soft texture but it sheds a lot. Also messaging customer service feels like you are texting a friend which is not a good thing for a company.
Response from Arabella hairFeb 17, 2025
Hi leti Thank you for your feedback. We are very sorry to hear that your shopping experience did not meet your expectations. Regarding the color issue, color differences can occur due to variations in lighting and display devices, and while we strive to minimize this, we understand this may have caused inconvenience. We will communicate with the factory to ensure greater accuracy in the future. Regarding the “synthetic wig” label, this is actually for better shipping management and to prevent damage during transit. It does not mean that the product is synthetic. All of our wigs are made from high-quality human hair, and we will make sure to communicate this more clearly to our customers. We understand your concerns, and if you decide to keep the wig, you can apply for a partial refund. To help us process this request, please provide your order number. Additionally, we are continuously working to improve the professionalism and standardization of our customer service responses. Thank you for your understanding and support. We will continue to improve and provide better products and services. Best regards, Arabella Hair