Asha M.
Shedding dry tangled hair
Shedding dry tangled hair This hair is trash or maybe I got a bad batch. The hair tangles so much it sheds like a dog. This was my bday wig and I was embarrassed the whole day. I could not run my fingers thru it without shedding the nape of the neck is a mess. Out of the package or looked a lil dry but still ok hair. After the first co-wash it was ok but the next day after install it looked like a had it in for a month! I’m very disappointed. If I could add pictures I would. I put this review on their site however I’m sure it will be deleted since the only have 5 star reviews!!
Response from Arabella hairJul 24, 2023
Hi Asha Mosley, Thank you for your feedback. We're sincerely sorry for this unhappy shopping experience. Firstly, we've been working hard to provide all Arabella customers with better quality products and better customer service while developing. Regarding the problem you mentioned, Please kindly send us pictures or videos or any details of the wig, and this would be helpful to verify and solve the problems. Meanwhile, we will also report the issue to the relevant department for improvement. In the next place, we reply to every email within 24 hours. And we do have chat service on our official website. If you have encountered problems when using our wig, we would suggest you can use the chat service to contact us or send email to us for help. We are always willing to help and solve the problem for you. In order to solve the problems quickly and smoothly, we have sent you an email. Please kindly check so that we can know more details and help you solve the problems out. Looking forward to hearing from you.