Racquel W.
CUSTOMER SERVICE
The hair was beautiful, but the cap was way too big. I reached out to ask for return/refund from 4/8 to 4/21. It seems there were email issues and I was not receiving their responses. On 4/25, they reached out via text to rectify the issue and come to resolution.
Response from Arabella hairApr 26, 2024
Hi Racquel Williams We're truly sorry to hear about your disappointing experience. We apologize for the inconvenience caused by the sizing issue and the lack of prompt response from our customer service team. This falls short of the standards we aim to uphold. We understand your frustration and regret any inconvenience this may have caused you. Please know that your feedback is valuable to us, and we take it seriously. We are committed to improving our communication and customer service processes to ensure that such instances are addressed promptly and efficiently in the future. We appreciate your patience and understanding, and we would like to make things right for you. Please reach out to us directly with your order details so we can assist you with the return/refund process as quickly as possible. Once again, we sincerely apologize for the inconvenience, and we hope for the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention Arabella hair