AR15 DiscountsReviews of ar15discounts.com

I’ve spent a lot of money with AR-15 Discount and honestly used to love doing business with them. Up until now, I never really had a reason to complain. But this last order completely changed my experience. I ordered a lower parts kit and specifically paid extra for rush processing and the fastest shipping because I needed the parts ASAP. When the package arrived, they sent me the wrong trigger spring. That alone was frustrating enough, but what made it worse was the complete lack of communication afterward. I reached out to customer service and still haven’t gotten a response back over 12 hours later. Meanwhile, I keep seeing reviews talking about how fast and helpful their customer service is, but apparently that doesn’t apply to everybody. Right now I’m just left in the dark not knowing what’s going on with my order or replacement. What really bothers me is that I hope this review isn’t what finally makes someone respond to me, because customers shouldn’t have to go leave public reviews just to get basic communication after a mistake was made. Especially after paying extra for priority processing and expedited shipping. Mistakes happen, I get that. But if you’re charging people extra to prioritize their order, accuracy and customer support should also be a priority. Really disappointed because I used to recommend these guys all the time.

Sierra Ford was an excellent customer service representative. She got back to me very quickly, was extremely professional, and handled everything I needed right away. She took care of my request within about 5 minutes and made the whole process easy and stress-free. It’s not often you get service that fast and efficient anymore. I really appreciate her help and the great experience. Definitely top-notch customer service.

AR15Discounts is easily one of my favorites out there. From their selection, to their prices, to their customer service, you just can't beat it. These guys will have my business for a long time.

I have ordered many times from ar15discounts over the years. I am always pleased with this company. Recently got another small order of parts again. They are great. Exactly what I order, always a good deal, and ships fast. Definitely recommend this company.

I got an issue with my order. Mark Jarrett emailed me next day after I reported. He takes care everything smoothly. Great service and great price 🤩🤩🤩

Site takes forever to process small ammo orders. So far, it's been 3 full days and the order is still "processing". Easier to just wait for a sale at sportsman's warehouse or range usa at this point.

I bought a red dot and it arrived dead. I've spent over 2800 dollars with them over 2 years. Not the biggest spender by far but definitely a consistent and loyal customer. They required a video of the optic not working in order to move forward with a return. Definitely not industry standard and not stated any where in the return policy. Now they are not replying to my emails and I still have the broken optic. I'll never use them again. Pro tip, don't judge companies by their prices or how fast they ship. Judge them by how they handle problems. Ignoring customers and asking for ridiculous requirements to return an item that was broken when it arrived isn't a company that will get another penny from me. I wouldn't recommend buying optics from them, the QC isn't there and neither is their customer service. You're just a number and when you need a return you definitely aren't a priority.

Ordered a Beretta 688 because of the good price posted. Reading the reviews I was convinced AR15 DISCOUNTERS was legitimate. Wow was I wrong. I placed my order only to be informed two days later that my order was canceled and refunded do to fraud indicators used by the business NO FRAUD. I have used my card online for many years with no problems at all. Then I receive an email stating that I could place another order. So I did. I followed the order with an email letting them know my issue with the last order being canceled and they assured me my order was confirmed and it ABSOLUTELY would not be canceled. You guessed it. It was canceled again. Needless to say I am done with AR15 DISCOUNTERS. Buyers BEWARE!!! ☆☆☆Problem rectified finally got my order to go through. It was a security issue. Order was shipped promptly and received a GREAT deal for the gun. Thanks for being patient with me.