AquaTruReviews of aquatru.com

Worse than one star. Machine received defective - didn't work at all - returned immediately and the company is not issuing a refund. DO NOT BUY. This is not a reputable company.

It took too long to resolve replacing defective leaky unit.

I’m not pleased with my experience. I wish I listened to reviews not sponsored by influencers. The filter is cheap. When I received it, most of the pieces were damaged. The glass container and the water tank were shattered and the electric cable had a manufacturing defect. They shipped everything without any bubbles or protection. I asked for a return for a refund due to this experience but they insisted to send replacement parts. Two weeks went by and the replacement parts were never shipped. I messaged them and asked to return the product for a refund. Note that they won’t refund shipping costs which I think is rational. They will also charge you $26.99 for return shipping. So I basically lost $53 to get junk in the mail. Please do your research and go somewhere reputable. Also don’t listen to influencers or social media ads… they’re a bunch of phonies.

There is no gift option and it was a horrific experience to order a system as a gift and the person was traveling and did not want it. Shipped multiple boxes, so had to wait and even when provided FedEx tracking so that I could pay to return it when it hadn’t even been opened yet, issues with pick up and even provided the wrong FedEx number for whoever’s tracking.. I ordered 1 for myself and I’ve only used it about a week or so, sure hope the customer service is better if and when I need it.

My RO machine has not worked properly from the minute I started it up. Doesn't fill properly. I replaced 2 filters and 2 weeks later its saying replace them again. The machine is still in warranty, I've reported it to Aquatru and they refuse to do anything saying I need to replace filters, descale it. They say I nees to find out whats wrong with it and then they'll see what the can do. I don't recommend this product or the company.

The water tank doesn’t sit correctly it slants over at an angle so you can’t close the lid. Also my TDS reading in week one was 70, two weeks later it’s 165. Our source water is 415. I called their customer service, response to the tank that doesn’t fit correctly with a lid not being able to close as “normal” and expected. So expect that I guess. There was no offer to replace it. My concerns about the TDS reading which is borderline unacceptable was also just “don’t worry about it” response. Strange considering what the product claims to do, remove particals from water. A lot of hype around this brand and product. Product doesn’t fit together and every week my TDS reading gets worse. Will probably return it this week.

We were given a defective water dispenser for our office. Customer service refused to take your largest most expensive unit back. We had to hire a plumber for >$200.00 to get replacement parts. I have an undersink unit in each of my two houses and have not had this problem before. I cannot recommend your company again

I purchased my aquatru smart may 8th and I haven’t received an update on shipping yet. After calling, I still haven’t received my shipping code.