AquaTruReviews of aquatru.com

I bought an AquaTru machine that broke down less than 6 months after purchase. Despite being fully covered by the 2-year statutory European warranty, resolving this issue has turned into a complete nightmare. Since June, I have sent dozens of emails and returned the device as requested. Three months later, the issue is still not resolved. Every response requires multiple follow-ups from my end, only to be given the same generic template stating that the unit is "under inspection". With other brands, a replacement or repair under warranty takes a few days, or at most 2–3 weeks including shipping. With AquaTru, it has been a total stalemate for a quarter of a year. Please save yourself the trouble: do not post a standardized reply asking me to contact your support team. I have already sent dozens of emails to your service department, and that is precisely where the problem lies. Update: After more than 3 months, I finally managed to get a new machine, but it was complicated and very slow.

​I purchased the AquaTru Classic (Alkaline Complete Set) with the expectation of a premium countertop filtration experience. While the water quality itself is undeniably good now, the overall ownership and maintenance experience has been deeply frustrating. ​The Positives: ​Filtration quality: The water tastes clean and balanced now, though it required nearly two weeks of regular flushes to get rid of a distinct initial metallic taste. ​The Major Flaws: ​Material and build quality: For a device costing over £400, the plastics feel disappointingly cheap. From the very beginning, water managed to seep and stay trapped inside the hollow handle structure of the tap water tank, creating a permanent risk of stagnant water and mold. ​Water pooling inside the base: Water constantly pools beneath the tanks in the base seating area. When questioning customer support, I was told this is "normal gravity and hydrostatic balance." In reality, this requires constant manual drying to prevent bacterial buildup. ​Absurd storage procedure: When asking how to safely store the unit before a 2-week holiday to prevent stagnant water and mold, customer support officially advised me to remove the tanks and filters and literally hold a heavy, electrical appliance upside down over the sink to drain the internal plumbing. This is an unacceptable design oversight that should be explicitly disclosed on the product page prior to purchase. ​Cleaning difficulties: The tank shapes and internal base recesses make routine hygiene far more tedious than it needs to be. ​If you strictly care about water purity and do not mind constantly babying, wiping, and troubleshooting an overpriced machine, it gets the job done. However, in terms of user experience, transparency, and build quality, it is definitely not a premium product.

Received my Carafe beginning of June. It looks great! I love the glass pitcher. It is little loud when it filters, but it doesn't bother me a bit. Water has a great taste. RO is the way to go. It's the beginning of September and it's asking me to change pre-carbon (change every 6 months or every 300 gallons/whichever comes first) and VOC carbon filters at the same time. We drink a lot of water in my household, so I understand the 300-gallon part, but the website wrongly states that VOC Carbon filter will last 12 months so everyone would assume it's double the amount of gallons of pre-carbon filter. Yet the customer service rep stated, 'it is also for 300 gallons or 12 months, whichever comes first". We're talking about elementary school math here. I don't appreciate when they offend my intelligence. Anyway, just keep in mind that you'd have to change Pre-Carbon and VOC-filter at the same time (at 300-gallon mark). I also read another review mentioning that. So, it's more money than what you see on the website to run the unit per year.

We like the clean water, much better than our old charcoal filter system. We don't like the water that is wasted after the filtering cycle is completed. Could add up to a considerable amount of $$, We find the process of filling the supply bucket very clumsy.

My first package went missing because the driver failed to call me upon arrival. My second order definitely would have been missed too, if I hadn't coincidentally seen it in my building lobby, even though there was a note instructing the driver to call me."

What company needs a month to ship something within the United States? The world for that matter. It's called management expectation. Make this clear up front then tell customers what to expect. It is already a week late according to AquaTru shipping status. Three stars is generous.

The unit ask me to service/clean it after only about 4 carfae's of water are made. I did the cleaning as required by the instructions and again, after a few more runnings of the unit, it wants to be serviced. Your customer service team stated it is due to are hard water where I live, yet that is not talked about in the advertising.

I have had the Aqua Tru Carafe for 2 weeks, after using a distiller for 25 years. The distiller is easy to use, doesn't waste a drop, but takes 5 hrs to make 1 gallon of water. My concern is that, in an extended blackout, the small power back-up I have can only produce 1/3 gallon. So I purchased the Aqua Tru Carafe. I am not happy with it, and will likely it for these reasons. 1) Too Much Water Wasted: I live in NM where every drop of water is precious. The Carafe requires the tank be full to the top, but it leaves 1/3 of the water as toxic wastewater that cannot be used for anything other than washing the floor or car (told to me by your customer service). 2) The Design is Awkward: The design is not practical and wastes countertop space. With the plug in the back, it makes sense to place the back at the counter wall, and the carafe is easy to access. However, this means that the tank in not accessible, so I have to pull the whole machine out every time I make water. If I put the machine across the back wall (meaning tank-machine-carafe) to make more counter space, then the carafe only faces to the right and is hard to access since it can only be pulled off in one direction. 3) The machine would be more useful if the unit could be against the back wall (tank-unit-carafe) but with the carafe facing forward, not to the right. When I look at it, it seems this would not be difficult. Right now, I have the unit placed diagonal on the counter, which is the only way I can access both the tank and the carafe. 4) The filters were difficult to install, and did not easily slip into place, I had to use all my strength to get them in. I am concerned whether I can even get them out when they need replacement. 5) The unit is relatively quiet, but in the last 2 days it has started rattling when purifying. It sounds like some part is maybe loose. Not good after only 2 weeks. 6) The 3 positives about the unit are that the water tastes good, and only takes 15 minutes to produce a half gallon of water. It is also appealing visually. Bottom Line: I am likely returning the unit and going back to my distiller. Disappointed.