AquaTruReviews of aquatru.com

I’m not sure if it’s working 100%

The product never worked. Troubleshooting over an hour and a half didn't seem reasonable. Instead of sending me a new item right away they made me wait. Made me go to FedEx twice to return items. It seems that they should have just sent me out a new item right away instead of maybe wait like a month and then I have to wait for a refund since I don't want the item now

The delivery was fast but there’s a gross taste and my stomach hurts after drinking the water.

First order, the box was open. I called and about 2 weeks later a new box was sent. However, my order is not complete as I'm still waiting for the filter and shower head to come. Received an email that stated it was supposed to come sometime this past week. Still waiting.

Filters only last a few months

# AquaTru Carafe Review **Rating: 2 stars** I purchased the AquaTru Carafe specifically for nitrate removal, which they advertise as one of the 84 contaminants their system removes. After extensive testing with a calibrated meter that tests TDS and nitrates separately, the unit did not perform to industry standards. **Important distinction for consumers:** TDS (Total Dissolved Solids) and nitrates are two different measurements. Most water filters advertise TDS removal, but if you need specific contaminant removal like nitrates, you need to test for that contaminant specifically—not just TDS. **My test results:** - Source water (Prescott, AZ tap): 121 PPM TDS / 4 PPM nitrates - AquaTru Carafe output: 0 PPM TDS / 1 PPM nitrates The TDS removal was fine (0 PPM). The problem is nitrates. **The math:** - My nitrate rejection rate: 75% - Industry standard for RO nitrate rejection: 83-95% - AquaTru claims IAPMO certification to NSF standards for nitrate removal At 75% rejection, this unit does not meet the industry standard for reverse osmosis nitrate removal. I tested consistently over 30+ filtration cycles—the result was always 1 PPM nitrates. **Customer service experience:** When I contacted support with my documented test results, they repeatedly responded with information about TDS, water hardness, and "meter variance in the 0-2 PPM range." They did not understand that I was testing nitrates separately from TDS—these are different measurements. After multiple emails clarifying this, I gave up and requested a refund. **Refund process:** They did provide a prepaid return label. However, despite marketing an "unconditional 100% satisfaction guarantee," they deducted $39.90 in shipping from my refund. **Bottom line:** If you only care about TDS reduction, this unit works. If you need specific contaminant removal like nitrates—which they advertise—test it yourself and don't assume it's working just because your TDS reads low. For comparison, a $35 ZeroWater pitcher achieved 0 PPM TDS and 0 nitrates when functioning properly. A $315 "certified RO system" should outperform a pitcher filter on the contaminants it certifies it removes --------- Update to reply to the response I contacted support multiple times with test data before returning the unit. They also advertise an "unconditional 100% satisfaction guarantee" but deducted $39.90 from my refun

Don’t buy 1 if your in a hard water area even with monthly descaling it will cost you a fortune in filters

Disappointed After 3 Years – Poor Customer Support I purchased this water filtration system three years ago, and given the high cost, I expected both quality and reliable support. I followed all maintenance instructions carefully over the years. Unfortunately, the system recently stopped working completely. I reached out to customer service for help and spent over a week trying to resolve the issue via their online chat. Despite my efforts and multiple conversations, no real assistance was provided. I was passed around, given vague responses, and left without a working system or any clear solution. For the price and the promises made, I expected much better customer service. Sadly, I cannot recommend this product given the lack of support when things go wrong.