AquaTruReviews of aquatru.com

The water tastes excellent. However, the waste water tank is very fussy and doesn’t fit flush with the unit.

My filter is not working properly. I have notified customer service and so far the instructions do not work. My pitcher only fills up half way!

Replaced the clean water tank because the blue discharge button was sticking. Eventually it stuck open and caused a complete draining of the tank making a mess. The new tank after just a few weeks is already starting to stick. I will not buy another one.

As far as the water goes.... great taste! As far as the machine...... not so great. Fill the tank and it leaks out of 1 side of the handle. Contacted customer support. Thier fix, don't fill it so full. Now the button on the filtered tank won't press all the way like it should. Upon further inspection, the button came "loose". After manipulating it enough it is working again. This is or 2nd machine purchased. First 1 was the best. This 1, not impressed.

We were shipped the wrong filters. This is the second time out of two orders that this has happened. On each occasion the customer support team did a great job of correcting the problem and arranging for the correct filters to be shipped. A return shipment label was provided but I still had to go 30 minutes out of my way on each occasion to find a drop off point for the incorrectly shipped filters. The products are good the customer service is good but the fulfilment is embarrassing.

Too much waste water after filtration. Seems wrong to toss all of it out. Also, the filtered water tastes kind of hard.

I only recently purchased the aqua true Kara and I’m already having issues with it. It’s only filling half a tank and it takes more than a half an hour to fill. I’ve already done the descaling, and is still doing the same thing. Pretty unhappy for a brand new purchase.

I love the AquaTru products. I have bought three of their carafe style units in the last year, one for my home, one for my daughter, and one for our canal home. That being said,I will say I’m not impressed with their customer service policies. The unit I got for our Canal home has not worked correctly from the day I got it. Getting the reservoir tank in and out of the unit is such a battle! The one I have at my home and the one my daughter has easily slide in and out. I even brought my reservoir tank from my house to our other place to see if that was the problem. That one was a battle to insert and get out as well. When I notified customer service for help, I spoke to a very nice guy however, he warned me “the steps to get a replacement were going to be many.” I told him the thing never worked right from the beginning and that I had two prior ones to compare it to. He apologized and said you still have to go through the many steps. I went through the initial steps, checking springs, etc. with him. He said he would send me a descaling kit to make sure there was no scale buildup. I told him there’s no way there was any scale as it was brand new. he said it’s a necessary step in the “protocol” for a return. I don’t understand this. The unit obviously is faulty if it started from day one. I don’t know why I have to go through all these hoops to prove that it needs to be replaced. It’s not as though it was my first one and I had set it up incorrectly or something. I had set up two prior! So, as I said, I love your product, I have recommended it to many people, but I don’t feel like you stand behind it like you should. A good customer should not have to go through such a pain to get a faulty unit replaced. Update: Well, AquaTru has contacted me and is sending a new base unit. I very much appreciate this and it restores my faith in customer service. As I said before, I am a big fan of their product. Give it an A++