AquaTruReviews of aquatru.com

This is my second product since the first one no longer works… in order to get the second product it took multiple interactions with representatives and wasted a lot of time. Pretty poor brand and service. I wouldn’t recommend this company or product to others.

Everything was just alright and still is. Nothing special from product to service

Worst experience I’ve ever had ordering a product. AquaTru sent my order to the wrong address—not once, but twice. The people who received the packages even contacted AquaTru to explain that the items had been delivered to them by mistake, but they were apparently told that the packages had not been sent to their address and were not believed. I ultimately drove around to more than 40 houses trying to locate my order myself. Customer service was kind and polite, but unfortunately not helpful in actually resolving the problem. I would not recommend AquaTru unless you’re prepared to spend hours chatting with and calling customer service just to get your order delivered to the correct address instead of an address you never provided.

For $500 it’s a relatively cheap design. Both holding tanks are small and plastic. You cannot simply add water to the unpurified water tank, you must remove it, empty it and refill it or it warns you will risk ruining the filtration system. Every time you remove the unpurified water tank water leaks out and fills in the holding area of the tank. If you don’t wipe it up when you put the tank back it’ll spill out all over your counter. The system is not smart enough to realize that the old unpurified water has not been replaced so when you go to get a glass of water it starts trying to purify the leftover water in the unpurified tank which as stated earlier can cause harm to the system. This requires you to basically always have the second tank removed when you aren’t actively filtering water which leaves the 2 rubber filter lines exposed. Pretty disappointed to have paid so much for a pretty basic water filter that requires more work than your $25 filters.

I was sent a new RO filter after troubleshooting with your Customer Service and it’s not any better I called again two days ago and they said to send him a video which I did I have not heard back from anybody

Worked fine until it stopped due to need to descale. Then after ordering descaler directly from Aquatru, discover that it takes weeks for delivery (from China), duringvthose weeks - back to drinking tap water. Worse, when you complain of delays, they try and mislead you suggesting it’s been shipped but will take weeks to show up on tracking. Weeks. “Sorry for the misunderstanding” they say and then offer a discount. “American?” No, I don’t think so. Maybe its American owned, but it appears to now effectively be another drop shipping Chinese operation with questionable honesty.

It’s loud and wasteful in water. I don’t like it.

I just purchased the carafe. The tank does not fit evenly into the system and the lid does not close all the way. I see someone else has had the same issue. I've spoken now with 4 people and a supervisor. I don't know where they are located but they don't understand you and they don't listen. I am extremely disappointed in the service with this company and I wish I had never made the purpose. I would like to speak with a US representative.