AquaTru water purifiers use patented 4-Stage Reverse Osmosis purification that transforms your tap water into pure, delicious, clean water you can trust. AquaTru removes what most filters miss — Forever Chemicals (PFOA/PFOS), Microplastics, lead, and more.
AquaTru (aquatru.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
aquatru.com
Website
aquatru.com
Category
Industrial Supplies
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
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The water filtration system stopped working after one month. My family and I are very unhappy about this! We spent $380 for nothing—or is that the price for just one month of filtered water?
Response from AquaTruOct 22, 2026
Hello Dmitry, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1136930 so we can look into this in detail.
You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Team AquaTru / Melissa
ST
Summer T.
I feel scammed
Was sent a new machine when my old one broke After many long moments on the phone with customer service. The new Machine barely filters any water at a time was told it I needed to do a descaling. TO A SUPPOSED BRAND NEW MACHINE. so I did it and it was still having the same issue. They they say itwas the RO filter but after I got off the phone I installed a brand new RO filter and it’s still just as slow. I called back and they said I need to do the descaling AGAIN. What a scam
Response from AquaTruOct 21, 2026
Hello Summer, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1134549 so we can look into this in detail.
You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Team AquaTru / Melissa
MC
Maria C.
$800 machine that doesn't work and customer support stopped responding
We purchased an AquaTru countertop reverse osmosis system earlier this year, and it started malfunctioning right after the first filter change. The maintenance light keeps coming on, and the water flow is negligible making the machine unusable.
After three months of back-and-forth with customer support, we've been sent maintenance kits, replacement filters, and multiple troubleshooting instructions, none of which have resolved the issue.
We've repeatedly explained that the problem appears to be with the mounting mechanism for the second filter, not the filters themselves. Yet support continued suggesting the same fixes and sending more filters instead of addressing the actual problem.
And now, after three months of unsuccessful troubleshooting, customer support has simply stopped responding.
We're left with an $800 machine that doesn't work, no resolution, and a company that has seemingly abandoned us after exhausting months of troubleshooting.
For a product at this price point, this level of customer service is completely unacceptable. I expected much better from AquaTru, especially when the product failed so early in its lifespan.
I would strongly caution anyone considering this purchase. A premium price means very little when the company won't stand behind its product.
Response from AquaTruOct 21, 2026
Hello Maria, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1134084 so we can look into this in detail.
Please contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Team AquaTru / Melissa
AR
Armando
Need to return it but can’t find my…
Need to return it but can’t find my order it sucks spills most of the time but water tastes good
Response from AquaTruOct 20, 2026
Hello Armando, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1135537 so we can look into this in detail.
You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Team AquaTru / Melissa
EM
Emily M.
So while you shipped me a new filter…
So while you shipped me a new filter quickly after discovering our alkaline filter was defective with a rotten egg smell - it took over a week to get here. These things need to be treated with urgency.. I spent $100 on spring water in the meantime.
Response from AquaTruOct 19, 2026
Hello Emily, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1135103 so we can look into this in detail.
You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Team AquaTru / Melissa
SH
Sheryl
We bought an Aquatru last summer and…
We bought an Aquatru last summer and have had nothing but problems with this water filter system. We have called for help, followed cleaning and filter replacement procedures, and called again. We were told we’d be sent a replacement tank. It never came. After a few months I called back and was told there was no record of that call and there was nothing they could do. Poor customer service and a water filtration system that is good in theory but needs major upgrades. Not worth your money. Look elsewhere.
Response from AquaTruOct 16, 2026
Hello Sheryl, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1132019 so we can look into this in detail.
Please contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Team AquaTru / Melissa
TO
Tonine
I do NOT recommend!
I purchased the countertop carafe RO filtration in April 2026. Worked fine for just over 3 months. Then not hydrating us and then a taste. Instructed to change the VOC filter that is supposed to last a year. AquaTru sent a free filter. 2 weeks later the water is again not hydrating us and leaves a film in our mouth. The test strip said QAC/QUAT was a little high (I tested straight into the pitcher that had several fills of filtered water). Called the company, they recommended the mineral additive even after I reiterated that we have used RO water for decades and attend to minerals already. We have gone back to filling jugs at the health food store, and we all feel so much better than in months!!
Response from AquaTruOct 15, 2026
Hello Tonine, we’re sorry to hear about this issue and completely understand your concern.
We’ve opened a case for you under ticket #1132546 to ensure this is properly reviewed.
Please contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Melissa
DG
Donna G.
My counter reverse osmosis stopped…
My counter reverse osmosis stopped working. I clean it regularly with the Aquatru product. Very disappointed with this unit. I read the reviews and was willing to spend the money on this system. Looking for other options now.
Response from AquaTruOct 15, 2026
Hello Donna, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1132697 so we can look into this in detail.
You can contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Team AquaTru / Melissa
