AquaTruReviews of aquatru.com

Not Great. I bought a RO system from Aquatru around 2 months ago, after about 30 days I got in touch with them as the taste was very poor. A guest described it as tasting like pond water. I assumed the filter was not functioning as intended. When I got in touch with customer services they suggested i could purchase a new filter at a discounted price. This was confusing as if the filter was faulty (given it was a month old) it should have been replaced free or charge, or perhaps as I suspect the filter isn't faulty this is just how the water tastes. Either way very disappointed. I now have an expensive ornament. I would suggest potential customer avoid any company who doesn't stand behind their product. Sadly Aquatru appear to be one of those companies.

Ordered a product they didn’t have in stock (with no warning), got zero updates after purchase, and only after I reached out (2 weeks later) did they admit the delay without an apology or explanation. I offered a fair resolution, but they canceled my order without consent — no apology, just a silent refund. Completely unprofessional.

Very happy with the water quality while it was working. It now hasn’t been working for at least a month and trying to sort it out seems impossible as I can only contact them through email then the contact I have sends that to the technical department and they keep coming back with further things to try but there is at least 2 to 4 days in between I would not recommend anyone buy this product

Have had my counter top a total of 6 months and have followed step by step directions on how to descal and replace all filters and after replacing my machine stop working! Iv called multiple times trying to get help or a replacement and customer service has yet to help me at all! They have put me off several times telling me to keep buying and descaling my unit. Enough is enough I want my money back! This system is too expensive to just have and use for 6 months! Very very disappointed in this company!!

Communication seems to be a problem.No problem purchasing off the website,but when you email them....no response. No response to multiple emails. This has happened to me twice over a 2 year period.

Waited 3 months for an order that did not arrive, as I need the filters for my filter and they promised stock was back in without issues I ordered again this time the filters arrived within a week but they’re saying there’s an issue with delivering the descaling kit without any time guarantee. The company is an absolute joke, the product itself is amazing but the UK brand is absolutely awful. If I could go back in time I would have gone with another company, absolutely rubbish

I ordered two weeks ago and I'm still waiting for it to arrive. Customer service has not been helpful and the second time I reached out about canceling my order due to the order still not being shipped (even though they said it would) has been met with silence.

My order is 2 months late and still no idea when it will arrive... Beyond pathetic. No updates. Disgusting.