AquaticmotivReviews of aquaticmotiv.com

I placed an order, and a few days later got an email that my order was shipped. A couple of days later their website showed the order was "fulfilled". I contacted them only to be told they hadn't even worked the order yet. I ordered some plants and 9 snails which I consider to be live animals. Their website says they only ship live animals on Mon,Tues, and Wed. They say this is so the animals don't get stuck in shipment over the weekend. So I get an email from UPS that they finally received the package at 403pm on Thursday. I paid 30 bucks for 2 day delivery. Since it was delivered so late and it's a holiday weekend they won't deliver my package until Tuesday the following week. My 2 day delivery is now a 5 day delivery. When I spoke to Aquaticmotiv, they told me to wait and see what happens. I think they should refund my shipping fee. They don't think so. This company does not care about customer service. I highly recommend shopping elsewhere. Ord 23577

TL;DR: Will order again! I ordered 2 racer nerite snails in late-ish March and missed the memo that I should order a heatpack for shipping. I waited about a week, then sent an email to the sales email saying I would purchase a heatpack to get the shipment going. I didn't get a response, but all of a sudden had a notification that a label had been created and the package had been accepted at the post office. I checked the tracking everyday and nothing changed. After a couple weeks, assuming my snails were lost in the mail (and dead), I was in an area where I could get snails at a pet store and picked up 3 zebra nerites. That was on a Monday. By Friday, I had a notification that my snails were at my PO box. Assuming DOA, I procrastinated and apprehensively opened the racer nerites the next day. Lo and behold, both snails were in great shape and immediately began racing around the tank after acclimating, putting their fat zebra counterparts to shame. No idea if the hold up was really with USPS or if there was a glitch when the label was printed and AquaticMotiv was waiting for the right weather to ship, but either way, I will be ordering again!

This was my first time using Aquatic Motiv and I was blown away. I have been getting mail order plants for years from what was considered the best out there and these guys put them to shame seriously totally blew me away in freezing temperatures. The plants arrive in pristine condition. they were professionally sealed impact the shipping was very fast and the owners are the nicest people to do business with. I would highly recommend them oh and to boot the prices were incredible.

I found Aquaticmotiv on Etsy when looking for plants on my first ever fish tank (aquascape). It’s a one stop shop with all the different selection of plants and supplies. They were super helpful and quick to reply with all my questions. I did place my order on their website and was lucky enough to be able to do a pick up as I’m not too far. They worked with me due to the frigid temps in our area. All the plants were beyond top notch, and in excellent condition. The price point was perfect. I highly recommend and will be ordering again!

offered me 50% off my next order which would be nice if I had recieved my first order of $100. Wanted me to spend another $50 because ups wont deliver fish to apartments. If I had known I couldn't get my plants and snails delivered to an apartment I would not of ordered. Id rather not spend $150 on 4 snails and some plants, thanks but no thanks. 0/10

Plants were beautiful! Communication was great. Pleasure to do business with.

They have a phenomenal selection, and the plants are always in pristine quality when they arrive and have never had an issue with hitchhikers or other unwanted, super helpful and responsive. Can’t recommend them enough.

Wonderful! I've ordered from Aquaticmotiv multiple times and the plants always come perfectly packaged, they have been thriving in my tank and look great! They are also a great value, quality plants for a very reasonable price. Would definitely order again!