AquaticmotivReviews of aquaticmotiv.com

Honest people, would do business with again

TL;DR: Will order again! I ordered 2 racer nerite snails in late-ish March and missed the memo that I should order a heatpack for shipping. I waited about a week, then sent an email to the sales email saying I would purchase a heatpack to get the shipment going. I didn't get a response, but all of a sudden had a notification that a label had been created and the package had been accepted at the post office. I checked the tracking everyday and nothing changed. After a couple weeks, assuming my snails were lost in the mail (and dead), I was in an area where I could get snails at a pet store and picked up 3 zebra nerites. That was on a Monday. By Friday, I had a notification that my snails were at my PO box. Assuming DOA, I procrastinated and apprehensively opened the racer nerites the next day. Lo and behold, both snails were in great shape and immediately began racing around the tank after acclimating, putting their fat zebra counterparts to shame. No idea if the hold up was really with USPS or if there was a glitch when the label was printed and AquaticMotiv was waiting for the right weather to ship, but either way, I will be ordering again!