AquariumPlants.comReviews of aquariumplants.com

Didn't get 1/3 of order company didn't care and claimed I was just wrong.

The plants amd snails I ordered arrived DOA

I did receive two plants just not the two plants I ordered. I called and Mark answered and I explained my situation to him, he told me to send an email explaining my situation and I did. Mark called me back within 15 minutes of me sending the email. Mark gave me the option of a refund for the wrong plant received or I could submit a new order and they would refund my second purchase and get me the correct plant, at the time I thought only one of the two plants in my order was incorrect, so I went with option two and would need to wait another week. After looking at the plants I ordered and comparing to my friend’s plant I realized the second plant I ordered was wrong as well so I emailed Mark later that night and said I would like to just get a full refund now and I never heard anything back from Mark or anyone else. I ordered red root floaters and dwarf sag and received some sort of crypt and full size sag, both decent plants but not made for a 5 gallon tank and not what I ordered…taking my business elsewhere.

It's been over a week (10 days I think) and I still haven't received my plants. FedEx can't locate them either. I've called and emailed Aquariumplants.com multiple times and no one's responded.

Nothing looks like the pictures on the website, what they send is not what you ordered at all, I wound up throwing away some of their plants because they looked nothing like what I expected and they didn’t go with the aquarium at all. Ordered the same thing twice and got different amounts, even tho the price and everything else was the same, very disappointed.

The plant came a bit roughed up . Dwarf hairgrass was good . But the rest of my plants were rough. Most died off sadly couldn’t get them to bring back life in my tank only a few survived . Hairgrass was good though sadly nothing else :(

Seller never responded to múltiple queries regarding a problem with order. Due to seller and shipping errors, most plants arrived damaged. All but two plants have since died. This is the email I sent that never was acknowledged by seller. Am very hesitant to order from them again. “According to the information on your website, our order would be shipped the following Monday, since I purposefully didn’t order in time for the Sunday cutoff. I knew I’d be out of town for the holiday weekend, so I placed my order last Monday expecting it to be shipped tomorrow Tuesday the 5th (since the 4th is a holiday), and I’d be prepared to sign for and receive our shipment anytime this week. Much to my surprise, a. Umber of things happened: *our order was shipped in the middle of the week (instead of on Monday or Tuesday). This caused our order to be delivered when no one was home to receive it *Fedex failed to get my or my neighbors signature, instead choosing to leave our box outside the whole weekend. Due to these issues, when I finally got home today (fourth of July), I got my shipment, opened it, and realized that all our Vallisneria plants arrived in very poor condition. I truly believe they will not survive, but I immediately placed them in dechlorinated water and will let them rest overnight before trimming off dead parts tomorrow morning. The other plants I ordered arrived a little bruised and a little damaged, but I’m fairly confident they will rebound and be ok eventually. May we please have our Vallisneria plants replaced? I am attaching a photo of the plants right after unpacking them for your reference. I am hoping to order from you again soon, but would like to make sure we have our first order all taken care of before placing my next order for our second aquarium. I am truly grateful for any assistance you can provide. I realize errors were made that created this situation in the first place, but I understand things happen sometimes. Please help.”

I have been waiting forever for my order, please cancel it, and refund my money. I am disgusted with the service.