AquariumPlants.comReviews of aquariumplants.com

VERY VERY rude customer service beside the company falsely advertising products and I would like to be contacted by upper management about my issue

Frozen dead plants full of worms. Wasted 40$ next time I'll just buy local.

I ordered on January 30th. Took the money same day. It's now 5pm on February 9th and no plants. Even paid for 2nd day shipping. I think next time I'll use BucePlant.com

I ordered the first time Jan 28. I ordered again Feb 1. I have received about 3 words from them. They have no record of any of my orders and I am sitting here with three empty aquariums waiting on the company to get their act together.

I never received my order nor a reply to my follow up email. Nonetheless, my credit card was charged immediately.

Placed order for snail and have never received confirmation it was shipped, the shipment nor any responses to my inquiries about the order.

Paid for 2 day shipping, and even though it was fine that they waited a week until after Thanksgiving to ship, they still sent it via 5 day ground service instead of 2 day like I paid for. Emailed customer service a few times and NO response until AFTER the order was already received 5 days later. All but 1 of the several plants I ordered arrived either full of holes and already mostly melted away or half brown and crispy despite being wrapped in wet paper. The experience was just too bad to even bother trying to continue working with them for a possible refund or replacements. Just going to accept my losses and move on to other reputable companies.

Extremely disappointed. Charge me 2 day shipping. Took 5 to actually package it and 3 to finally arrive to me. I got scraps of plants that were wrapped in soaked butcher paper and stuff in ziplock bag. Lesson learned. Never again.