AquariumPlants.comReviews of aquariumplants.com

Took longer then expected but the customer service was extremely helpful and found a solution and did an overnight delivery. Very pleased with the product.

The shipping was delayed, but I can understand since they’re probably busy. My vallisneria came quite brown, but once again I think it was due to the shipping delay. My Anubis was nice and green, all of the plants had beautiful roots on them! All in all, definitely recommend!

Excellent plants, excellent prices, excellent overall experience...!!

I received a replacement CO2 check valve a week ago and after installing it could not get CO2 flowing through it. I spoke with Mark at Aquariumplants.com who helped me troubleshoot the possible problems and after I followed his direction and steadily increased the pressure from the regulator, found a pressure that “activated” the check valve. I appreciated the customer service in getting the part to work correctly. The only other feedback is I left an email and voicemail before calling a second time and having someone help me.

There was some confusion in that they notified me that there was a glitch and canceled my order but the next day notified me that my order shipped. Got the order a couple days later and it was fine. If not for the confusion I would have rated them a 5.

I had placed my order but there was a problem with the online ordering system. So I received a call at 11:40 pm asking me to re-place my order. The plants I received were on the small side for the price. I was happy to receive tiger lotus, except that they were dime-sized bulbs with 3 SMALL leaves. Everything looked healthy and I did not see any snails, duckweed or other pests.

I didn’t receive the shipping schedule until after my order was shipped. I didnt see any posts mentioning that ordering after the 15th meant that your order wouldn’t be shipped till after the Thanksgiving holiday week. So here I was, stuck wondering why my order was still processing nearly a week after I had placed it. I then called the store to ask what was going on expecting a simple response but got the exact opposite. The man who anwsered wouldn’t wait a few seconds for me to pull my order number up. My email with the number was loading. It would’ve been very fast but instead he told me to call back when I had it. Ok, so after I called back he told me with so much sass ‘didn’t you check the shipping schedule’...which I had already previously explained I never received it. He then, with much agitation, explained why it hadn’t shipped yet. I asked him clarifying questions about when it would be shipped and it just kept getting worse from there. The tone in his voice and everything was horrible. I wish they’d pull up that call to see what I’m talking about. Whoever it was seemed so unhappy to help me out like I should’ve already known the stuff I was asking him about. I finally asked him why he had to be so rude and all he said was “I’m not trying to be.” All his actions said other wise.. life is hard enough as it is right now for EVERYONE. Why did I have to deal with that when just trying to understand where my order is. Unprofessional is the least I can say. Other than that, the rest seemed great. Amazing prices and excited for my fishy to receive his plants soon. I see that many others say they’re great quality and I’m very pleased with the pricing and descriptions of the items. Whoever helped me was either having a super bad day, naturally impatient, or both. I don’t know.. whatever happened there doesn’t matter as long as my fish gets some high quality plants for cheap, I’m satisfied because he will be too.

First time buying from "AP". Only complaint is no order status communications. Just got a shipping notification the day they shipped. Otherwise good service and excellent assortment of plants. I have a 30gal BF and there were more plants than I could stuff in it. All great condition on arrival. Will be ordering from AP again!