AquariumPlants.comReviews of aquariumplants.com

Shipping didn't happen until 4 days later. I tried to cancel on day 3 but you shipped anyway. It will now sit on a hot porch for a week until I can retrieve it. A total waste.

My sister and I were very excited to order plants for my nephew's fish tank. Within 5 minutes of placing the order she received a phone call. It was 10 at night so midnight in Florida. It was the owner very angry because she didn't leave a 5 star review! I was in shock sitting there listening to the conversation!! He yelled at her, called her names and continued to belittle her for not leaving a 5 star review! He told her that he cancelled her order the second he saw her review. Please avoid the heartache and just don't order. If you look on their FB page (which we should have) you will see other people have had bad incounters with the owner as well. I am glad he cancelled our order, but still in shock at how rude and agressive the owner is!!

Wasted $50 garbage, I can't believe you would even bother mailing such scrawny plants

Delighted with the quality.

Hornwort plants were okay. The sword plants were not what was pictured in the sale. I was expecting 3 plants and got 3 stems with one leaf or seeds instead of plants. Extremely disappointed

Ordered buy 2 get 1 free and didn’t get the free one and wrote an email and no answer either :(

So I ordered a calcium monitor that did not get shipped for a week. I called to find out what was going on and I was met by the most disrespectful person I have ever dealt with. Turns out they do not have the monitor. They are waiting for a shipment of them to arrive. When I bought this I paid special attention to stock. The web site did not say out of stock. This was out of stock every where else. Turns out it was out of stock here to. These folks simply do not update there stock on line. So you will never know if they have what you are ordering. I was told and I quote " it is too hard to keep up with 3000 items". Ok, fine. I started to tell the person I was speaking with that if they did not have it Monday. Which is when he said he thinks they will be in. To simply cancel my order. I was hung up on at "if you do not". This guy did not even give me the chance to finish my sentence. He hung up on me and cancelled my order. He did not tell me he was canceling my order. He did not tell me I would get my money back. I was left completely in the dark. When I tried to call back (many times). They did not answer. So I was left wondering what was going on. To anyone who reads this. Just beware. These folks have no patients and clearly do not care about customer issues ( at least not on this day). Update. I did get my money back and the item now says out of stock. All of this could have been avoided by a customer service rep that listened and said sorry. I own a business and make it a point not to leave bad reviews. Reviews normally do not hurt the business owner but more so the employees. Everyone has a bad day once and a while. Maybe there are extenuating circumstances that you don't know about. What ever the case may be being rude is bad but I get it. It happens. How ever hanging up on a customer that you have taken money from is not OK.

Placed an order, requested at the very least confirmation twice, no response. I can only believe that this is a scam site. I will contact the credit card issuer to decline payment when these dirt bags try to get paid. This was in no way a misleading review, it wasn't until posted that I finally received any response cancelling the order. Bad and dissatisfying experience, will monitor my statement to insure these lying dirt bags do not get away with being paid to upset me. Now being harassed by phone, truly these people are dirt bags. They are now bordering on committing crime which will eventually result in at least a hefty fine. Control your emotions and try to learn to service your customers and you will eventually succeed.