Charles L.
Wrong part
Wrong part, returned untouched and unused, to forever to get the part processed and a refund provided. The refund was much less than the initial cost of the part plus I had to pay for return shipping. Complete rip off and I would not use this company for anything. I will never use this company again!
Response from Appliance Parts 4 All Com IncOct 1, 2026
Hi Charles, Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration and dissatisfaction you experienced with your return and refund. Looking through the details of your request, we want to provide complete transparency regarding how the return timeline and refund amount were handled. Your item was delivered back to our warehouse on September 16, 2026. Because our standard returns processing window is 7 to 10 business days, excluding weekends, your refund was submitted to your bank on September 30, 2026. This fell within our expected warehouse timeframe, though we completely understand how waiting through that period feels frustrating when expecting funds back. Regarding the refund total, per our standard policy, customers are responsible for return shipping costs, and a 12% restocking fee applies to standard returns. As noted in our email correspondence, restocking fees are waived when an incorrect part is returned and subsequently replaced with the correct item. Because a replacement order for ice maker assembly DA97-18859A was not placed with us, the return was processed under standard return terms, resulting in the restocking fee and original shipping deductions. We truly regret that this experience fell short of your expectations and left you feeling dissatisfied. Your feedback regarding our policy clarity and processing communication has been shared directly with our management team as we continuously work to improve our customer service.