Appliance Parts 4 All Com IncReviews of applianceparts4all.com

I searched online for a simply part for an Americana GE Refrigerator. I searched for a freezer door shelf bar. I was directed to applianceparts4all.com 's part and ordered it online. However, the part which I received was NOT a freezer door shelf bar, but a refrigerator door shelf bar. They are different sizes. I was annoyed because I had specifically indicated that I was looking for a freezer door bar replacement, not a refrigerator door bar replacement. The confirmation email that I received after ordering stated the following, quite vaguely: Door Shelf Bar WR17X11889 MFG Number: WR17X11889 Manufactured by: GENERAL ELECTRIC The number appears similar to a GE product number, but a zero might be missing at the end. The confirmation email was misleadingly vague, simply stating "door shelf bar" after I attempted to order a freezer door shelf bar. When I called to indicate my frustration at having been sent the wrong product and attempted to return it--unused, essentially new, the representative on the phone pointed me to the "fine print" "return policy" on their website which states NO RETURN will be accepted unless it's in the original packaging--even if it's been "tried" (whatever that means)--so you can't even open their packaging or you can't return the product. On top of which, even if you didn't open their packaging (how else could you see if the product was the correct product except to try it???), you would still then have to pay return shipping plus a 12% restocking fee. I believe that this company may regularly substitute incorrect products because it knows customers will find that it is not worth their while or they simply are precluded from returning products if the original packaging is opened so the product can be "tried." You either can't return the wrong product, or they get the product back, new, then, even if they eventually would send you the correct item afterward, they charge an additional 12% markup and you've had to pay for return shipping. There is a reason there are MANY one-star reviews for this company--STAY AWAY!!

Don't waste your time. Buy on Amazon. Spend more, but get better service. It is impossible to return items. Plus there is a restocking fee. And a huge waiting time for returning the wrong part. and you pay for return

applianceparts4all is a fraudulent company. Stay away from this name. For two weeks denying return for wrong part. Keep sending fouls USPS reports regarding the transit reports. After 6 emails 2weeks admitting the shipment. With new story, the part was installed. Even the return was approved by them, with prove, PART NOT INSTALLED. They lying every way. Don't try to log to they website, my advice.

Called up technical support who gave me the wrong part number for a refrigerator bin. Once I received, I instantly could tell this was the wrong part. I called up customer support- and they have haggled me for 5 emails- needed pictures of the refrigerator label, model, serial number and pictures of the box, label etc…. It had been a horrible experience for a $35 dollar part. On top of that, I have to pay for return shipping on the mistake that they made. Would suggest going elsewhere.

I recently ordered an agitator repair kit for my old Kenmore washer. Unfortunately the bag of parts was mis-kitted, with one part missing and another duplicated. I contacted ApplianceParts4All and their customer service was fantastic. We exchanged a couple emails and I had a new kit in 48 hours at no additional cost to me. This kind of exceptional customer service is hard to find. They have absolutely earned my trust and I will definitely use them again. Their web site is easy to use, the prices I looked at were great, I received genuine Whirlpool parts and there was no charge for the very prompt shipping. I saw another review suggesting that recent 5-star reviews on this site look fabricated. This is NOT a fabricated review, I had a problem and they very quickly made it right at no additional cost to me.

The part I needed was $56 dollars cheaper and readily available on your site. I had zero issues and the part was exactly what I needed.

Do not stand by their return policy!!! If you buy something you'll keep it. No Communication, I had to reach out to them a week after they received it (I returned it registered $25) to be told it had been installed... A 100% LIE!! I opened a part on their request to take pictures and they claimed I had installed it... Clap 👏 nice move get me to open it to create a denial. SHADY COMPANY AT BEST... BUYER BEWARE!!!! I will NEVER use this company again!!

This company is a scam. I specifically ordered a fridge defrost heater because they said it was in stock and would be delivered in one week. It never came. I messaged them and they now say it's back ordered and will be here in two months. They never emailed me to say it was going to be backordered. They are scamming people by making it look like they are going to send parts right away and then never sending them and pushing back the deliver date if you ask!