Appliance Parts 365Reviews of applianceparts365.com

Ordered parts for my kitchen aid. 1 week later I’d not received a tracking number or the parts I ordered. I emailed customer service, no response. I did finally get a notification 2 days later that a shipping label had been created. It was 9 days from order placement to order fulfillment. No where did it specify back order or that it takes a week and a half to fulfill orders. I’d have ordered elsewhere if I’d known it was going to take that long.

I ordered a part they took my money. The part was supposed to be delivered in about 4 days. After the 5th or 6th day ,I called only to be put on hold and then transferred to a voice recording. They did email me back saying they had the part on back order to give them a few days to get more stock. I then tried calling again unsuccessfully after 11 days had passed and put on automated message again. I typed that I need my part in 2 days or my money back. They immediately sent my money back. This business accepts orders when they don't have the part and it was impossible to talk to a person with the number provided. although they refunded my money quickly I would not recommend this business. There practices are shoddy and deceptive in my opinion.

I ordered a part on Feb 28 that was (is) supposed to be in-stock. The part hasn;t been shipped yet and there's been no response to my multiple queries. I would really appreciate with they improve their non-existent customer support.

I haven't received my order. It has been over a month. Your company was quick to take my money but not ship my order. I have received emails stating the part was on back order and it was to be shipped last week. I haven't gotten any notice of it's shipping or reply for my order and what is happening. I'm am beyond frustrated with your customer service and lack of communication. Because of this I have had to go to the laundromat for the last month costing me easily over $300 in laundry as I have a family of 5. At this point I want my order cancelled and the money put back into my account for the entire order and I will order the part from somewhere else. If I don't receive a reply I will contact my bank for a charge back on this item as I am over waiting for this item to come since I ordered it, on February 5.

Ordered a part that was listed as in stock. A few days later I contacted them and was told it was back ordered. I asked for a refund and they agreed. However the next day I got a shipping notice, (label created). Several days later it was still not actually shipped. I tried contacting the seller but got no response. It was actually shipped a few days later but went to the wrong address across the country. I told the seller to refund my money or I would file a fraud charge. Two days later I got a notice that my it was refunded.

Ordered parts and paid for 2 day shipping got email that day with invoice then nothing all then 7 days later I get email saying my parts had shipped. 7 days later not 2 like I paid for now it has been 11 days and still no parts. DO NOT BUY FROM THEM

Haven’t received what I ordered at this time…went online to Applianceparts365 website and after giving my email and order number and was told didn’t have any orders.

ordered washer water valve 2/22/23. after sucking $$ from account that is when the games began. called "customer service".... what a joke. after being on hold i left a message for a call back. this went on for about 10 phone calls. called paypal and got an immediate refund. this company are total scam artists!