Appliance Parts 365Reviews of applianceparts365.com

Took quite awhile to reach us

Ordering was easy,however,my item arrived broken. There were no return instructions at all. I sent them an email and asked and the only response that I got was this one asking for confirmation of receiving my order.

They have the best prices of any appliance parts suppliers I can find. However, there are several big problems. 1. a. Customer service is abysmal. The phone number is an endless loop of menu repetition. The only exit is to type "0". A voice will put you on hold for several minutes and then tell you to leave a message. Do not expect a response. b. There will be no communication after the order is acknowledged. If the parts are shipped in 3 days or 3 years, you will have no messages about shipment or about delays. c. I found that an email inquiry about excessive delay got a return message. But it got NO action. 2. The site organization is terrible for finding the correct part for your model. When you search for your appliance and model, you are presented with an array of options, many of which are not even pertinent. Descriptions are generic when they ought to be specific. Bottom line: other suppliers must be consulted to get the exact correct part number, then search that # on the ApplianceParts365 site.

UPDATE: I emailed directly instead of through their website and got a reply that the part is on backorder. Still frustrated that they listed it as in-stock on the website and did not contact me proactively to tell me it's going to be shipped at some indetermined time. However, at least I got a reply this time. I ordered a part two and a half weeks ago and have not received it. I'd be OK with that if I could get some communication from the company, but I can't get anyone to respond to my website messages. I also was never emailed a receipt, but had the forethought to PDF the web page after my purchase. Without that I'd have nothing.

Just received my package and the part is broke. May have been broke by delivery person, may not be company fault.

I feel like the part did not arrive as fast as it should. If this occurred because of the delivery service, then obviously it is no fault of your website. It is the holiday season, after all.

Part arrived outside the box in the packing envelope and the wires were nicked - apparently from bouncing around the part's sharp metal edges.

Frustrating experience. I ordered a knew master board for my washer - overnight delivery. Tried to contact customer service but they don’t answer or call back. Was able to speak to someone using chat but that person was unable to help. I sent in a warranty claim for return which said they would get back in 2 business days. They did not. I contacted someone on chat but again this person could not help. Eventually the got back to me and I learned I needed a different part. I wish they would answer their phone. I would have saved a lot of time and money.