Appliance Parts 365Great prices on genuine, name brand, appliance repair parts as well as generic appliance parts. We also sell HVAC parts! We have all major brands, including but not limited to Whirlpool, GE, Frigidaire, Haier, Maytag and more!
Appliance Parts 365 (applianceparts365.com) has 748 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Showing 307 reviews with 1 star · Clear filters
S M.
the part shipped was for a different model dishwasher though it was the part specified on their web site. When I asked about a return they insisted I eat the shipping cost, pay for return shipping and pay a 10% restocking fee. All these fees are more than I paid for the part so I donated it to the local Habitat for Humanity site. Lousy customer service. a company worth avoiding
Elmer T.
Customer service is glacial in response. They sent the wrong part and would not refund close to $20 in shipping for their mistake!
Zak R.
It’s been over a month since my order was supposed to be delivered .
Willie
One week to ship "in stock " part? Ordered Mixer Part on 10-8 Payment processed on 10-8 10-15 Item finally sent by DHL eCommerce
William T.
I ordered a replacement pump and motor assembly for my Bosch clothes washer around 9/20/21. I received the package on 9/27/21. The item was in the original mfgr's cardboard box without any packing protection. This should have been put into an outer box with some protection, as it fits very tightly in the original box. The product arrived broken, and unuseable. I contacted them via email, and received a reply from "Mr. Marty Fenton". The email was sent around 3 AM, which tells me they are not here in USA. They requested photos, which I supplied, and an immediate re send was initiated. Another 7 days and the same identical problem, even though I told "Mr. Fenton" in detail about the packaging issue. His response was "You deserve much better". That was the last contact from anyone, even though I followed up with emails wondering what was taking place. No response from voice mails as well. I believe their business model is that once they arrive at a certain point of loss, they simply move on, knowing you will initiate a claim with your credit card. They may show a US address, but all of the time lines I have seen indicate offshore offices, and "Mr. Fenton" did indicate that he would have to wait until the warehouse opens up on a couple of occasions. I am retired after having started and run a business for over 47 years, so I have gained quite a bit of knowledge, and made many friends from my clients. DO YOURSELF A FAVOR, and STEER CLEAR OF THIS ONE !!!! **Update** I emailed "Mr. Fenton" shortly after posting this review, about 4 hours ago. I just received a reply that they have initiated a refund, and have also had trouble with their internet, and I may not have received an email to that effect. Seems I've heard this story before. In emailing them after my initial post here, I told them that someone has to step up, so I will be utilizing my resources to let others know to avoid them. I'm not finished yet! ** Yet another update** The "credit" to my card on 10/13/21 was actually a 2nd charge to my card. I now have 2 disputes filed against them. This just keeps getting better! I wish we could give them "minus stars" or the poop emoticon, as they have certainly earned it.
Ashley G.
Unfortunately I received the wrong part. I ordered it based on the model number of my fridge but it turned out to be too short for my fridge door. I'll be sending it back.
Appliance O.
If I could do a negative, I would. Placed order 9/24/21 still has not shipped. Their site shows the item in stock and states "typically ships in 1 business day. BULL CRAP! They don't answer the phone. They have not replied to my 3 emails. They have not returned my call (I left a voice message). Horrible company. Horrible experience.
Raschid G.
DO NOT BUY FGROM THESE RIP OFF MERCHANTS> BUYER BEWARE. I ordered a part on September 11th, then received an email stating back-ordered and unknown when would be delivered. I called the next day and canceled the order and received this Appliance Parts 365 Hello Raschid Ghoorahoo, Your order has been canceled. Below is the summary of the order. Your refund has been issued to the original method of payment. Please allow 3 to 5 days for your refund to process. Order Number: 1015949 Order Details: hApplianceParts365 Ordered: Sunday, September 12, 2021 Billing Address rg Shipping Address rg Shipping Method: Economy Shipping - Est 2 to 9 Business Days I never received the money back so emailed again 3 days ago. They have not replied to my email or refunded the money.